José Guimarães Email & Phone Number

Bournemouth, GB

Reading, England, United Kingdom

London Area, United Kingdom

• Selected to lead critical projects/programmes for the EMEA account team, collaborating with key Genesys clients. Responsibilities encompass monitoring programme/project progress and profitability, orchestrating.
• Spearheading the delivery of multiple programs, overseeing the digital transformation of global call centers, and orchestrating the implementation of Contact Centre as a Service (CCaaS) platforms
• Driving a 400% increase in end customer digital sales by strategically leveraging AI at optimal junctures, employing the appropriate resources and actions.
• Enhancing agent productivity by 20% through the implementation of tailored tools and skill development initiatives aimed at better supporting customers.
• Achieving sustainable ROI from the customer contact center within a timeframe of less than three months

London And South East, United Kingdom

• Handpicked to take accountability for on-target delivery of medium to large multinational projects/programmes of medium to high-risk complexity; from conception through to completion. Communication and collaboration at.
• Managing on-target delivery of multiple global programmes; including data centre infrastructure transformations, implementation of enterprise analytics and Cloud solution deliverymanaging deployment.
• Delivering strong short- and long-term business benefits for customers; inclusive of operational cost savings of up to 70%, improved efficiency and better compliance.
• Building and sustaining a strong team culture of high-performance and collaboration across project teams and assigned resources.
• Improving revenue accruals for the professional services organisation unit by overseeing deliverables and driving utilisation targets above 75%.
• Contributing up to 15% of quarterly revenue recognition by managing budgeting and project financials, including P&L control and providing reliable financial forecasts to senior management.

Basingstoke, England, United Kingdom

• Owned medium to large multinational projects, working with major, international customers such as EDF Energy, Orange UK and Santander Brazil. As a pivotal part of the customer journey, delivering and demonstrating.
• Cut customer operational costs by up to £400k per £600m through delivery of accounts payable solutions for enterprise resource planning platforms and 90-100% invoice automation.
• Achieved 30% increase in controlled performance of accounting and purchasing departments, ranging from 50 to 1000 users, by integrating bespoke systems.
• Exceeded customer expectations on a key project by successfully delivering on time within budget, whilst negotiating smart upgrades with up to 20% increase in project revenue.
• Brought Kofax new sales and additional consulting revenue by providing expert pre-sales support and promoting customer workshops.
• Propelled overall consulting margins by up to 20%, having successfully delivered resource forecasts, and tracked billable work in line with EMEA budgeting targets.

Guildford, United Kingdom

• Primary focus was on delivery of European consultancy-based projects and driving high-performance across 3-5 strong teams. Customers included ABB Group (UK, Italy, Spain), SAB Miller (UK) and Panasonic (Belgium). Scope.
• Facilitated reduced costs, better spend management and improved forecast growth for key multinational customers by delivering integrated solutions.
• Key driving force behind strategic drive to acquire global accounts above €3m; including presenting persuasive proposals to customers on solutions and delivery of product integration workshops.
• Leveraged revenue of a key project by up to 30% through negotiation of strategic product enhancements with key stakeholders, whilst successfully delivering project on time and within budget.
• Significantly improved business and post-delivery processes across the consulting group by incorporating lessons learnt workshops and knowledge base portals.
• Boosted customer satisfaction and retention levels by delivering a best in class customer experience, providing functional and technical documentation, in addition to delivery of user training and post-consultation.

Reading, United Kingdom

• A fast-paced role for a leading business directory provider. Accountable at critical level for on-target delivery across different stages of project lifecycle. A key focus was the management of 4-strong project teams.
• Reduced customer waiting times by 50% and increased staff availability through delivery of a voice-based enterprise solution integrating four calls centres across the UK.
• Improved customer satisfaction and retention by delivering smart upgrades of existing bespoke solutions, supporting business-to-business customers and new business leads.
• Extracted maximum value from relationships with external suppliers providing voice-based enterprise solutions; facilitating best in class procurement processes.

Lisbon Area, Portugal

Lisbon Area, Portugal

Manchester, United Kingdom

Mba In Innovation, Entrepreneurship And Design, Business Administration And Management, General

Bsc Honours In Computation