Responsible for ~8 enterprise size commercial accounts totaling ~$5M in annual recurring revenue.Managed the client experience throughout the life of the engagement with Power Factors to ensure client satisfaction related to monitoring and analytics platform for wind, PV solar, BESS, and hybrid energy plants. Coordinated internal resources (Product, Development, Engineering, Sales) on behalf of customer’s interests to achieve their desired business outcomes. Maintained a complete understanding of products and services and served as the face of Power Factors with customers. Created and improved policies and procedures that optimized the customer experience. Acted as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality. Monitored and tracked performance through CRM of each customer account according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more. Worked in partnership with the Sales team to provide expanded services and support organic growth within existing accounts. Coordinated Helpdesk support tickets to ensure timely completion and satisfaction. Conducted training sessions with multiple user groups/roles/functions to help users understand the full capabilities of the platform and increase user adoption.

Responsible for supporting sales team with the introduction of Wind Plant Optimization products including turbine control sensors, turbine curtailment mitigation devices and other products to wind turbine OEMs and existing wind farms. Assists Territory Managers globally in closing sales opportunities that enable wind farms to operate more efficiently. Responsible for project management with accounts that require more technical attention on a regular basis

Establish new markets, products and customer sales opportunities for the Services organization across all wind turbine platforms. Generate, develop and maintain long-term relationships with customers for the purpose of selling Gamesa’s service solutions for both recurrent and non-recurrent opportunities.

Act as a focal point in engineering for the services organization (including O&M, Sales, Quality, Construction). Define product level improvements in mechanical and electrical systems regarding, but not limited to Gamesa G5X, G8X and G9X wind turbine platforms. Identify, quantify and propose potential upgrades and solutions to the product design engineering teams and technically support the sales and implementation teams. Utilize excellent communication skills for building relationships and acting as technical spokesman to customers.

Responsible for Engineering Services and providing remote and on-site technical support to U.S. wind farms. Developing retrofit and troubleshooting procedures. Conducting technical investigation and preparing reports for internal and external customers. Involved in interfacing with corporate counterparts in Europe for joint projects. Answering technical inquiries to departments such as Quality, Construction and Maintenance. Leading special projects to improve equipment performance and reduce maintenance cost.

Handled Sales and support of air/water pollution control equipment and solutions for chemical & manufacturing industries. Conceptualized and developed customized technical solutions to meet diverse customer specifications. Liaised with customers to gather requirements and discussed project progress. Leveraged in-depth product knowledge to resolve product performance issues and answered customer inquiries. Delivered product proposals to customers. Installed and configured new products at customer sites. Provided expert training and guidance to Junior Engineers.

Accountable for Sales and support of pneumatic products and solutions for powder and bulk industries. Delivered product presentation proposals to customers. Assembled products based on customer specifications. Generated detailed technical schematics. Procured and maintained inventory of product components. Trained and oversaw activities of product assembly and sales staff. Recruited, developed and trained network of 5 sales representatives to boost South American market; countries targeted were Colombia, Venezuela, Peru, Chile and Argentina.