• Promoted to supervisor position as a U.S. Custom House Broker filer in October 2004 • Honored by UPS, sent to UPS corporate school (Supervisor Leadership School). An intensive nine day management training from June 23, 2008 to July 3, 2008; which focused on leadership and team building• Trained and supervised staff of 12 employees in clearing air and ocean entries into the United States from Asia, Europe, South and Central America for large retail and technology companies. Processed an average of 300 shipments a week, with 90% accuracy• Orchestrated weekly communication meetings with front line employees—meetings inform and communicate current events from all levels of the organization. Resulted in improved efficiency and throughput due to improved communication and increase in team moral• Conducted one-on-one yearly performance appraisal assessments with front line staff• Responsible for interview and hiring of internal and external personnel • Implemented quality improvement procedures; created productivity reports and structured accounts to perform more effectively and efficiently, using an assembly line process—positive changes occurred with employee participation, and implementations have shown substantial improvements in both work outflows and employee morale. Throughput and quality increase by 25%