Jose A Lerma Iii Email & Phone Number

As an electrical engineering graduate, my curiosity leads me to understand how things work and how to make them more efficient.As a Senior Technical Support Engineer for Khoros, I triaged potential software defects and helped others understand our products by fielding questions from customers, Engineering, Professional Services, Paid TAM, and Support.As a Technical Support Engineer for Khoros, I liaised between our customers and other departments by documenting detailed problem-solving steps in Salesforce and JIRA.As an Associate Technical Support Engineer for Khoros, I learned more about our products to support our customers as part of a best-in-class Support team.As a self-employed System Administrator, I used my analytical skills to implement the most optimal solution by comparing requirements with available options.As a Resident Supervisor for CoreCivic, I used my interpersonal skills to maintain facility operations by interacting with colleagues, residents, and daily visitors.As a Facility Computer Contact for CoreCivic, I used my problem-solving skills to diagnose and repair hardware or software to minimize downtime.As a CoreCivicTV Producer for CoreCivic, I used my creativity to design informative content that is fun to watch.contact.me@JoseALerma.com to see where your curiosity leads you.

Listed skills include Troubleshooting, Customer Service, Programming, Pic16, and 30 others.

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  Texas A&M University-Kingsville

  Bachelor Of Science (B.S.)