Jo Hansen Email & Phone Number

Www.Mekongexperiences.Com

Mekong Experiences is a small tourism consultancy specialising in responsible hospitality and tourism management. We focus our expertise on assessing current sustainability practices, identifying improvements, setting realistic goals, and implementing sustainable action plans. We work on exciting projects like sustainability mapping, for VisitOslo. Building sustainable university student work-based experiences across Southeast Asia and liaising with local projects to match their needs with university funds and volunteers. We specialise in advising on better ways to manage, measure and evaluate environmental, social, and economic impacts and help businesses to understand and market their responsible tourism values effectively to a wider audience through their own website and social media. We have developed criteria to analyse sustainability actions, established child protection policies, designed project selection criteria, carried out risk assessments and written standard operating procedures. Whilst living in Cambodia between 2006 and 2012 we consulted hoteliers in responsible business practices and worked closely with the Soria Moria Boutique Hotel which won the 2012 Responsible Tourism Award in ‘Best Accommodation for Local Communities’, also winner of the 2012 Wild Asia Responsible Tourism Awards in ‘Best in Community Engagement and Development’ and finalist in the WTTC Tourism for Tomorrow Awards in ‘Community Benefit.

Www.Hopeforcambodia.Org.Uk

HOPE's mission is to give the children and young adults of Cambodia a better future through play, education and vocational training in order to harness opportunity and positive change.Its main aim is to fund and assist organisations running integration programmes for vulnerable young adults to become independent and responsible individuals. Funds have helped youngsters up the employment ladder (and in some cases relatively high), more importantly forge a sustainable livelihood for them and their new families. Some of the projects HOPE supported have successfully contributed to global research and significant work in family first care strategies shifting child-care away from institutional care and vocational training for young offenders in prisons, which has had unprecedented impact on non-re-offending.As an active volunteer and trustee, I work closely with project managers in Cambodia co-ordinating engagement, researching and collating data to prepare reports to donors, track project grants and prepare memorandums of understandings. In addition, I get involved in fundraising and manage a database to co-ordinate mailings and fundraising campaigns.

Www.Nineteendegrees.Com.Au

Provided consultation services to build international short-term mobility experiences with the aim to build sustainable relationships with partner organisations in destinations and to set best industry practice.Working part-time I worked remotely developing their child protection policy, project selection, risk assessments and standard operating procedures. Talking with a variety of stakeholders across South East Asia and providing cross-team administrative support. I also assisted in social media and website development,

Thame, Oxfordshire

Working with Dr Rebecca Hawkins I worked primarily on two contracts. Firstly, consulting, co-ordinating and writing volunteer travel guidelines on behalf of ABTA. This involved recruiting a variety of stakeholders to be involved in the process, including project managers, travel companies, government bodies and NGOs. Managing this process involved communicating online and in person, desk research, organising remote meetings and co-ordinating training sessions, data collection and delivery. Secondly, administering a small secretariat to deliver waste management goals throughout the UK hospitality industry. Work involved desk research, gathering information for monthly reports, writing up minutes, updating a CRM, and organising appointments. Additional work included delivering training workshops, assisting with administration and office/website management and writing social media content.

Oxford, United Kingdom

Responsible for the daily management of a busy sales office with the main focus on bringing in and exceeding budgeted revenues in accommodation, meetings, events, weddings and all food and beverage sales. This role includes managing and motivating a team of five key sales personnel.

London, United Kingdom

Director of Sales and Marketing - Overall responsibility of the sales department including the preparation and execution of Sales/marketing plans and budgets. Assistant Director of Sales - General running of department. Responsible for all hotel revenue. Management and motivation of key Sales personnel.Sales Manager - Researched new business opportunities and cultivated existing accounts including top corporate clients, local companies, business travel agents and conference agents. Multiplied accounts and increased sales, occupancy, and meeting and events revenue proving year on year profit. Role also involved the development and training of Sales Executives and Conference and banqueting Coordinators.

West Sussex, United Kingdom

Sales and marketing for four historic properties in Sussex. The diversity of hotel facilities gave me the opportunity to identify needs and present to a variety of target audiences. Sales appointments would include familiarisation trips, lunch and dinner appointments, face to face show rounds or client presentations.

Msc, Responsible Tourism Management

Ba Hons, Hotel Management

1994 - Grayshott Hall Health and Fitness Retreat, Surrey - 10 month Industrial Placement