UX/UI Designer with over 10 years of customer service experience in retail operations. In my previous roles, I developed the customer experience by implementing visual merchandising standards and actively analyzing market trends and KPIs. Understanding the customers' needs and behaviors allowed me to identify opportunities to increase sales. Transitioning into UX Design seems as a natural choice for me given my focus on customers' needs and my organizational skills to promote business interests. My goal is to use my prior experience by designing products and services that would positively impact people’s lives and that would be easier and intuitive to use.My key skills include:-Design Thinking-Empathy-Customer Experience-User Research-Competitive Analysis-Persona creation-Information Architecture-User Flows-Wireframing & Prototyping-User Testing-UI & Visual Design-Project Management-Strategy-LeadershipI am a problem solver who is always looking for ways to improve and make things better. Check out my Portfolio through the link in my profile and let’s connect!! https://uxfol.io/joselongolant
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User Experience DesignerAmazonNew York, Ny, Us -
Ux/Ui DesignerFreelance Feb 2023 - Present-Currently designing an e-commerce website.-Redesigned a wellness therapy website to improve user experience.-Analyzed data such as conversion and bounce rate to create a strategy with client.-Developed persona, content strategy, sitemap, brand identity, wireframes, and visual direction.
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Zara-Department ManagerZara Usa Jul 2017 - 2022New York, Us-Implemented an innovative customer service strategy to improve customer engagement, resulting in an increase of 33% in productivity KPIs for a struggling flagship store. -Conducted service design workshops to pilot and test new initiatives before company-wide rollout. -Researched consumer trends and customer feedback to develop product ideas tailored to customer needs and presented them to designers.-Redesigned the store layout to optimize product placement, customer flow, and improve the shopping experience. -
Training ManagerZara Usa Aug 2016 - Jul 2017New York, Us-Designed a comprehensive checklist for managers and visual merchandisers to improve productivity and efficiency.-Trained and mentored team members to ensure high standards of customer service.-Designed training materials to improve customer service standards and increase employee engagement.
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Department ManagerZara Usa Jan 2014 - Aug 2016New York, Us
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Store ManagerGap Sep 2012 - Nov 2013New York, Ny, Us-Oversaw the successful setup and launch of the brand in the region. -Developed a talented, customer-focused team of over 50 members, which led to a consistent 95-100% customer satisfaction rate. -Spearheaded the implementation of inventory tracking technology, resulting in improved operational efficiency and a seamless customer experience. -
Department ManagerZara Usa May 2010 - Sep 2012New York, Us
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Assistant ManagerZara Usa Jan 2009 - Apr 2010New York, Us
Jose Longo Education Details
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Arizona State UniversityHuman Systems Engineering-User Experience -
CareerfoundryUx/Ui Design
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Nyu School Of Professional StudiesHospitaly And Tourism
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Baruch CollegeShrm-Hr Management
Frequently Asked Questions about Jose Longo
What company does Jose Longo work for?
Jose Longo works for Amazon
What is Jose Longo's role at the current company?
Jose Longo's current role is User Experience Designer.
What schools did Jose Longo attend?
Jose Longo attended Arizona State University, Careerfoundry, Nyu School Of Professional Studies, Baruch College.
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