Jose Gonzalez Email & Phone Number

Austin, Tx, Us

Richmond, California, Us

Provide technology vision, leadership and financial management for a large scale 24x7 global infrastructure and operations. Responsible for the enterprise technology strategy, implementing and maintaining corporate network (LAN & WAN), data center, data storage, voice networks telecommunications, databases, middleware and cloud hosting, along with global information disaster recovery and IT governance.

Austin, Us

Executive team member responsible of the information technology strategic planning, leadership and financial management. Led the organization to develop highly innovative and efficient solutions that have direct business impact in revenue growth and expense reduction. Effectively directed IT 24/7 helpdesk, infrastructure services, network and data center operations and offshore software development team and network operation center. ● Archived high availability network & systems by implementing business continuity and disaster recovery plan for 24/7 operations. raised IT uptime from 90% to in 99%; eliminated recurring issues and implemented standard operating procedures, reduced losses by 6%.● Championed implementation of information technology operational dashboard with SLAs and key metrics that increased IT service delivery visibility, reduced business uncertainty and helped to identify areas of improvement.● Successfully delivered change management process that reduced risk and inefficiencies. Built system changes & enhancement roadmap that increased visibility and reduced uncertainty.● Improved call center interactive voice response solution (IVR) technologies and ERP integrations, increasing customer service operations and conversion rate by 16% and customer satisfaction in 7 %.● Overhauled IT operations by implementing best practices, ITIL frame work and change management process reducing operational cost in 18 % and increasing fixes in 32%. Increased internal customer satisfaction 14%. delivered in US, UK and India. (The Jewelry Channel) ● Orchestrated the complete re-platforming of a PHP website to Hybris e-commerce engine, mobile and tablet sites with extensive customizations and various marketing solutions and search engine optimization. Project was stocked for 2 years and previous team had 3 different unsuccessful attempts to deliver the solution. Changed methodology and refocused the team to successful deliver system. (The Jewelry Channel)

San Antonio, Texas, Us

Oversaw the design and development of a strategic short and long-term technology roadmap and IT governance, as well as creating hardware and software technology solutions that increased organization efficiency, boosted sales and decreased expenses. Effectively optimized IT operational and capital budget.● Overhauled IT infrastructure technologies and operations, virtualized 80% of environment saving 19% on operation cost and simplified IT operations.● Successfully designed and materialized Infor ERP and 3rd party logistic automated EDI systems integration, eliminating manual input and raised communication speed.● Negotiated advantageous contracts with major service providers and vendors resulting in significant savings and better services.

San Antonio, Tx, Us

Provided hands-on leadership for global supply chain operation strategic planning cycle and day-to-day activities including financial management, forecasting, purchasing, logistics, distribution, vendor management and inventory. ● Implemented a forecasting / demand management / replenishment methodology and system that increased order fill rate from 89% to 97% and reduced inventory 12%. ● Instituted policies and procedures for warehouse, logistics and purchasing departments to comply with relevant legal and statutory requirements and meet principles of sound corporate governance.

San Antonio, Tx, Us

Accelerated information technology roadmap and process improvement initiatives along with IT services & infrastructure for US, Mexico and China offices. Set and executed policies and procedures for IT department. ● Led the global IT transformation. Centralized IT support ticketing system that allowed company to consolidate IT & network operations. compressed cost by 23% and increased internal customer satisfactions by 14%.● Reduced finance department man-hours 50% by automating financial analysis, invoicing, electronic checks and validation.● Designed and achieved a warehouse management system with wireless mobile-handheld technology; automated warehouse receiving, picking and inventory tracking. Increased warehouse efficiency by 60%. solution was implemented in 3 months.

San Antonio, Tx, Us

Improved all company systems (Enterprise Resource Planning-ERP, Electronic Data Interchange-EDI) and delivered advanced hands on technical expertise while managing multiple priorities including overseeing data center, helpdesk, network engineering, desktop support, Voip telecommunications, asset management, infrastructure technology and software development for US and Mexico.● Orchestrated multiple software interfaces that interconnected software packages eliminating the need for human input. boosted efficiency and reduced errors saving 7 positions and more than $100k per year. ● Transformed company vendor communication process by completed a centralized vendor supply chain system that decreased human errors and improved product planning and transit time by 20 days.

Devised strategies to implement business process improvement through automated technology solutions. Performed technology assessments and enhanced operations and standardized services.

Masters, Mba

Bachelor, Computer Science