Results-oriented Executive with over 10 years of experience in business development, specializing in growth and market expansion in mining, construction, and oil/gas industries. Expertise includes developing new prospects, interacting and building strong customer relationships, designing and implementing sales and marketing strategies, and driving revenue growth. Knowledgeable in ERP and CRM platforms.

• Collected all the customer's requirements and needs properly documented to provide to operations staff in a timely manner.• Prepared indicator reports, collecting data about types of calls, timing effectiveness, and capacity installed hourly to operation manager.• Coordinated with all customer departments: Quality Assurance, Interpreters Service, and Operation supervisors to achieve customer satisfaction.• Deliver excellent customer support for multiple accounts in requested languages.

* Receive inbound customer service calls.* Providing excellent customer support for multiple accounts in requested language.* Working with internet based software.* Identify customers' needs, clarify information, research the issue, and provide solutions and/or alternatives.

Internship, developing duties on Human Resources, Customer Service and Marketing:• Processed requests from Marketing & Sales to customers, such as orders placement, post sales service orders, and updated of orders status on the Customer Service Core System. • Updated the entire Dealers' information on the website through administrator panel system, gathering data from dealer websites of Canada and USA. • Made a Salary Market Report Canada-USA 2019, gathering salary market data by role position, market salary ranges, and provided relevant information and recommendations for managerial decisions.

• Developed, implemented and evaluated sales, financial and administration activities, for company that sells insulated and laminated glasses, as well as aluminum-based products.• Developed business management goals to increase growth and profitability of company; achieved 30% increase in sales, and 40% increase in profit margin.• Designed and implemented business plans and strategies to promote products and services; achieved pre-established sales and profit goals.• Managed company economic resources and logistics including processing accounts receivable and payable; negotiated prices and credit lines with suppliers, and loans and interest rates with banks and financial institutions.

• Solved requests from production, logistic and marketing staff as technical information, sample and customer orders, inventory and delivery schedules.• Pro-actively working with marketing staff to launch new products and provided effective support, regarding order placement, prices quotes, samples and proposals. • Designed, developed, and evaluated Managerial Information for company to develop operational, finance and strategic goal, achieving 30% increase in sales.

• Planned, organized, and directed company commercial plans and profitability for filtration systems factory in mining and industrial industry; achieved 30% increase in sales. • Implemented performance indicators as outlined in marketing plan that resulted in meeting annual sales and budgetary goals.• Achieved 15% increase in new clients through national coverage strategy; visited prospective clients to promote products and close contracts, and established strong, ongoing working relationships.

• Organized, conducted and assessed sales and marketing activities for company that processes and sells crystal and aluminum based products.• Implemented plan based on project and management indicators to increase sales by 25% and net profits by 30%; expanded territory and client base, and increased volume of sales to existing clients.• Planned and implemented annual marketing plan to achieve 25% market share in industry.• Led and launched new website, and implemented social media strategies which strengthened brand awareness.

• Designed and implemented sales strategies, and managed sales team for importer of electrical products.• Implemented sales management model based on distribution channels and customers; achieved 20% growth in sales. • Implemented discount policy for frequent buyers, and increased customer base by 20%. • Managed a team of 20 staff including supervisors and sales staff; trained, promoted teamwork, encouraged professional development, and evaluated performance.

• Planned, implemented and achieved annual marketing plans for factory that produces illumination systems and products. • Coordinated national promotional events, training activities and brand presentations.• Launched new company website, general product catalogue, and 20 new products; implemented social network strategies to market and sell systems.• Participated as part of a team that internally audited ISO system.