Joselyn Hernandez Email and Phone Number

Administered and implemented medical plan for over 25,000 Houston Independent School District employees.Conducted site visits that entailed educational presentations, marketing, and personalized assistance to employees.Analyzed and provided resolution to claim issues, handled escalated complaints from members/partners, and implemented cost-savings solutions.Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.

Performed administrative duties such as scheduling appointments, billing, and insurance claims processing for a primary care clinic with over 8 providers. Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards,Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.

Facilitated patient access to community resources, such as home health services, transportation, and social programs.Trained new employees on front-desk operations and proceduresPerformed administrative duties such as scheduling appointments, billing, and insurance claims processing.Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.

Greeted and registered patients, collected and verified patient information, and ensured patient privacy and confidentialityAnswered patient inquiries and scheduled appointments, ensuring timely access to medical services.Communicated changes effectively, prepared and supported those affected by change, monitored transition and evaluated results and applied feedback to improve performance.