Promoción y venta de piscinas y spas.Elaboración de presupuestos. Atención al cliente.Comunicación con proveedores y colaboradores. Project managing haciendo un seguimiento del proyecto desde las pimeras etapas hasta su entrega, en continuo contacto con nuestros clientes, proveedores y equipos de trabajo. Cumpliendo objetivos, deadlines y criterios de calidad. Apoyo operacional a los equipos de construcción e instalaciones. Asesoramiento técnico. Apoyo en tienda a la venta de material relacionado con el sector. Apoyo a gerencia en procesos de selección de personal, seleccionando y conduciendo entrevistas. Encargado de redes sociales.

Team Manager for Spanish and French markets.Helping to develop the campaign by leading and supporting a 12 agents team in both languages Spanish and French.Achieving targets in KPI´s and giving feedback to the agents through SKEP's in order to keep improving their performance and experience into the company and helping them to develope their skills and knoledge at same time I continue learning.Creating Rota and managing holidays and shifts.Measuring stats and applying actions plans to increase the productivity and quality in the response to customer.Taking care of the quality in the response and keeping a good rapport with the client to ensure the standards in quality and branding.Supporting the team in the contact process in all levels.Mentoring and coaching new starters.Payroll.Creating a good work environement by an open communication and a supportive approaching.Participating and helping in all the campaign requests and creating a good relation with all the managing team and with the overseas Head Office.

 Quality Service Specialist measuring quality in calls, email and chat and giving feedback and support to Spanish team. Reporting and calibrating the quality standards with A&F Head Office.

 Customer Service Representative. (Nov. 2014/May 2015) Senior Customer Service Representative providing high standards of service and solutions to any kind of inquiries and demands for Abercrombie & Fitch campaign. Accomplishing targets and objectives in terms of number of calls and emails answered and as to the quality of the service provided. Rapport with A&F Home Office Team in order to improve and develop the managing systems and working tools.

• Sales assistant delivering the highest standards of customer service and accomplishing KPI targets.• Keeping a decisive, participative and open-minded attitude as part of the team.• From 1st of June part of the security staff, controlling the CCTV system and beingresponsible of security and emergencies.

Self employed, own business

• Administrative.• File management.• Providing tourist information on the spot, via telephone, email and also in trade fairs.• Tour sales and organization.• Managing social networks.