José Marcos C. Barros Email & Phone Number

Belém, Pará, Brasil

• Gerenciamento de toda a cadeira produtiva da empresa.Heavy equipment rentalsFinancialLabor allocationInnovation
• Gerenciamento de projetos, transição e integração de infraestrutura, sistemas e processos de negócios
• Liderança em projetos de outsourcing, Transição/Transformação, Operação/Suporte.
• Arquitetura de soluções / Pós-vendas
• Governança Estruturada (ITIL / GREEN BELT)
• Gestão Empresarial (SLA, Satisfação do Cliente, Vendas Adicionais)

Pará, Brasil

1. Supervisão do portfólio: Revisor do desempenho do portfólio imobiliário, identificando oportunidades e riscos potenciais.2. Métricas de desempenho: Monitoração das principais métricas financeiras e operacionais para garantir que os ativos estejam funcionando de acordo com os objetivos estratégicos da Captal.3. Desenvolvimento estratégico: Responsável.

Brasil & Região América Latina

• In this position, I am responsible for the management of 08 high-level teams, more than 230 employees dedicated to delivering the best customer service experience.
• My main attributions are the processes of continuous improvement, strategic and operational planning.
• I am responsible for the processes of outsourcing, governance and for ensuring the delivery of contracted KPIs and SLAs.

Tatuapé - São Paulo

• Responsible for the implementation of an international client project, with headquarters in the USA, Honduras, Peru, Panama, Argentina, Colombia, El Salvador, Ecuador and Brazil, with 250 points of presence in total;
• Elaboration and approval of operational documentation, ways of working, preparation and delivery of 30 different performance reports, capacity and availability of the network;
• Project and deployment management;
• Planning and control in the execution of projects;
• Responsible for planning, coordinating and developing the project, collecting metrics, meeting needs, recruiting adequate resources and maintaining focus on the project goal;
• Close work in areas of the company whose attributions may have impacts on the project in progress;

São Paulo

• I worked in the transition team after the merger between Telefonica and VIVO, I participated in the transfer of activities between the various management centers (Rio de Janeiro, Brasília, São Paulo and Minas Gerais)..
• I coordinated team during the process with about 25 collaborators;
• Executive Assistance, reporting to the Operations Department on the monitoring of data related to customer satisfaction indexes and operational evaluations, through reports and presentations to support decision making.
• I created and was responsible for the dissemination of an "Operational Action Plan", aimed at creating synergy between the various areas of the company when the proximity of some big event with our coverage, such as.
• Analyzed the results of Customer Satisfaction Surveys and developed the action plans.
• Performed analytical studies and developed strategies for customer loyalty, including launching new projects such as:

Bachelor Of Social Communication, Advertising And Marketing

Habilitação em Publicidade e Propaganda.

Master Of Business Administration - Mba, Gestão Estratégica De Pessoas

Itil Fundations, Tecnologia Da Informação