José Mário Barbosa Reis Junior Email & Phone Number

Cork, County Cork, Ireland

• Providing high-quality technical support to SolarWinds customers by reproducing, analysing, investigating and troubleshooting issues related to the SolarWinds applications.• Acting as a liaison between customers and internal support staff to assure accurate problem interpretation.• Participate in activities relating to fixing bugs and product improvement with engineering or project managers to ascertain priority and resolution plans for software defects.• Helping customers maintain Solarwinds software products at optimum performance level.• Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.• Simulated or recreate user problems to resolve operating difficulties. Recommended systems modifications to reduce user problems.• Contribute to the Support Portal and provide information, details and procedures in the Knowledge Centred Methodology (KCS)

Cork, Munster, Ireland

- I work at Solarwinds Premier Enterprise Technical Support in Cork, handling NPM, SAM, WPM, Netflow and DPA monitoring infrastructure applications and supporting escalated cases for Premier Enterprise customers in EMEA.- I troubleshoot SolarWinds environment used to monitor Backup solutions, SQL Servers, Office 365, Linux servers, Network (WAN, LAN, WIFI) using Cisco Firewall and Switches, F5 and Juniper, Asset inventory, hardware health, Office 365, VMware, Hyper-V, Citrix, Storages Systems and AWS/Azure Cloud platform.- I manage the SolarWinds environment running on Dell, IBM, HP servers and storage systems.- Knowledge in SNMP, WMI, OIDs, MIBs, PowerShell scripting and other technologies used to poll device information that should be monitored using Solarwinds monitoring environment.- Knowledge in Active Directory, Web Servers (IIS, Apache), Exchange and Database servers.- I develop articles and documents related to SolarWinds solutions to be shared with internal staff and customers.- Experience in work Management Tools and Documentation (Jira, Confluence, Salesforce).- I was awarded several opportunities throughout my career within SolarWinds.

Vitória Area, Brazil

• I responded by updating the entire data centre infrastructure to support business growth, reducing transaction response time, providing high availability, reducing energy consumption and air conditioning.• I led the Infrastructure, HelpDesk, Telecom and Facilities areas;• I was responsible for managing risk along with partners contributing to improving the security of bank information used by workers;• I managed VMware clustered environment, hosted in Dell Blade, Dell Compellent and Equallogic Storage, ASPECT, Altitude and Avaya Dealers.• I managed multidisciplinary teams (Virtualization, Information Security, Hardening, Storages, ServiceDesk, Telecommunications, Processing and Facilities);• I managed and supported Windows 2008 and 2012 servers, Inventory Management, Active Directory, DHCP, DNS, FTP, GPO, PowerShell, Microsoft Exchange, Cisco Firewall, Switch and Wireless, Netflow, SEUM Log Analyzer, Linux servers (CentOS and Fedora), Nagios, Cacti and Zabbix monitoring servers, Symantec AntiVirus and AntiSpam, CA ArcServe Backup, Tape Libraries, RAID and Licensing;• I managed the Data Centres in Vitória and São Paulo, consisting of more than 150 physical and virtual servers, 100 terabytes of stored data and 400 Mbps of bandwidth distributed between MPLS, Internet and Lan to Lan links, Air conditioners, UPS and Power Generators;• I managed large-scale local and interstate IT projects involving internal and outsourced teams using market-leading manufacturers;• I implemented mechanisms for SLA management and contract with suppliers;• I conducted audits and evaluation of customer compliance;• Responsible for the management of IT projects throughout the entire life cycle;• I managed and planned IT services and processes;• I analyzed network traffic to identify threats and identify network problems using the wireshark tool;• I was awarded several opportunities throughout my career within Localcred.

Vitória Area, Brazil

• I led teams of about 15 employees, distributed between IT Infrastructure and ServiceDesk;• I was responsible for the administration of the Data centre, consisting of about 120 physical and virtual servers;• I conducted meetings with suppliers and managers, in order to make feasible the best and most viable technologies to be used by the company;• I Managed the corporate network consisting of 22 branches and 100 Mbps WAN;• I managed Symantec AntiVirus solution, Cisco Network (firewall and switches) and SonicWall, iSCSI (SAN) and FiberChannel servers, blade and storages Dell and IBM, Microsoft Exchange, VmWare Virtualization, Linux and Windows servers (AD, DHCP, DNS, GPO), CCTV, monitoring IT service indicators with the generation of reports;• Responsible for the management of IT projects throughout the entire life cycle;• I standardized the procedures and scripts to perform the activities with better performance and lower cost for the support groups;• I participated actively in the implementation of monitoring tools (Trafip, Cacti, Nagios, Zabbix and SmokePing) for monitoring, identification, diagnosis of behavioural deviations in the IT infrastructure and evaluation of indicators with reporting;• I worked in a strategic position during the merger process with the company Localcred.

Goiânia Area, Brazil

• I was responsible for the Panpharma Pharmaceutical Distribution IT infrastructure, leading a team of 10 employees of Technology, Telecom and Facilities.• Helpdesk solution deployment for IT management and performance indicators.• I managed VMware environment, Windows and Linux servers, Backup solution with Tape Libraries, Symantec Antivirus and antispam.• Meeting participation with suppliers and managers, to promote improvement strategies in the IT infrastructure, Telecom and Electric (Air conditioners, UPS and Power Generators).• I implemented new AD and acted in the migration of the old Active Directory, DHCP, DNS, developing automation routines of logs and alert records.• Led security-related projects using McAfee solution, VMware Virtualization, RAID, Licensing, Citrix Metaframe, Inventory Management, SAP upgrade and restructuring Data Center.• Responsible for configuration extensions used in the Cisco IP Telephony environment, Cisco, HP and Avaya Network Switches.• Interaction with operators, in order to reduce the cost of data circuits contracts andtelephony, as well as elaborate network restructuring projects WAN, LAN, satellite and Internet.• Recognized on several occasions over the performance in Panpharma.• Invited to lead the IT staff in Group Panpharma Headquarters in Goiânia / GO.

Serra Area, Brazil

• Allocated in the company Sudestefarma Pharmaceuticals, worked in themaintenance of equipment such as servers, thin clients, Zebra printers, barcode scanners and desktops.• I worked in support of users through remote access tools and place in ES units, São Paulo, Rio de Janeiro, Brasília, and Santa Catarina.• Participation in the email Lotus Notes project, acting on training the employees to use the tool.• Participation in the project of restructuring Data Center, working on assembly rack's infrastructure servers, switches and structured cabling.• Responsible for training the support of interns who worked on the team. Participation in national ServiceDesk implementation project.• Administration server monitoring system and data circuits Nagios, Cacti and SmokePing.• Strategic performance in IT routines for the acquisition of Sudestefarma by Panpharma company.• Invited to join Panpharma's staff

Vila Velha Area, Brazil

• I worked in support level 2 Click21, internet provider Embratel.Support for DialUp technologies, ADSL, Wireless and WebHosting.

Vitória Area, Brazil

• I worked in technical support to commercial and residential customersEscelsaNET (ES), which used DialUp technologies, ISDN, wireless and cable modem.

Mba, Project Management

Ba, Information Systems

Extension, Computer Forensics - 07/2009 e 07/2011. Computer Forensics course focused on preservation, analysis and data recovery Linux.

English Course