I delivered seamless virtual administrative support to the Executive VP of Operations and Directors. This involved efficiently managing emails, calendars, and various admin tasks, contributing to the company's smooth operation.My role at this company includes, but is not limited to the following:- Provided comprehensive administrative support to the Executive VP and Directors, resulting in a seamless execution of daily tasks and operations.- Managed 7500+ emails and scheduled 30+ meetings weekly on behalf of the executives.- Conducted regular audits of Asana project boards and managed team data in HubSpot, identifying overdue items and data discrepancies with an accuracy rate of 98%.- Managed company-wide initiatives such as Prime Day follow-ups and Client Feedback Survey requests, ensuring timely completion with a 95% success rate.- Recorded meeting notes for reference and action item tracking, significantly enhancing organizational efficiency and fostering effective communication and collaboration among team members.

I excelled in my role by successfully completing various tasks, laying down effective SOPs, and significantly boosting social media engagement and following while I designed visually captivating website pages.My role at this company includes, but is not limited to the following:- Provided administrative assistance to the CEO, ensuring the successful completion of daily tasks and operations.- Led a team of 5 members, completed 3500+ tasks within the deadline, managed KPIs, and developed templates to improve productivity.- Developed and implemented 100+ SOPs, increasing efficiency and productivity.- Collaborated with the team to develop a social media strategy and content calendar, resulting in a 20% increase in engagement.- Managed social media accounts and increased following by 25% within six months.Created visually appealing pages for the Simple Smart Coach website.

I had the privilege of delivering exceptional customer service and assisting the sales team as a seasonal employee.My role at this company:- Responded to an average of 70 customer inquiries via phone daily, providing product and shipping information and resolving billing issues.- Collaborated with team members to share best practices and identify areas for improvement, resulting in a 5% increase in overall team sales performance during the holiday season.- Participated actively in discussions and training sessions to improve product knowledge and sales techniques, resulting in a 15% increase in upsell rate from the beginning to the end of the seasonal period.

I successfully collected owed debt, eliminated delinquencies and repossessions, and maintained a high call quality score, which significantly improved the team's performance.My role at this company:- Fielded 60 daily calls to collect owed debt with exceptional communication skills.- Helped eliminate delinquencies and repossessions, exceeding company and client goals.- Maintained a 90% call quality score through adherence to policies and procedures.

Handled high call volume, exceeded monthly collection goals, achieved a 10% increase in monthly collections performance, and provided exceptional customer service.My role at this company:- Consistently handled a high volume of 350+ inbound and outbound daily calls.- Exceeded monthly collection goals by successfully collecting over $10,000 per month on a manual dialer.- Achieved a 10% increase in monthly collections performance compared to the team average.- Provided exceptional customer service on all calls, even in challenging situations.- Maintained a calm and professional demeanor while interacting with customers.