-Attend to case by case escalations in on tour incidents ranging from operational emergencies to medical & severe escalations-Work diligently with global team of 15 other specialists in our Zurich, Boston, Panama, & Tokyo hubs to ensure process standardization & provide 24/7 support to our travelers-Proactively ensure contracted suppliers follow general safety guidelines as established by EF tours-Actively participate in seasonal & new hire training-Liaise with regional office staff for case management-Participate in additional seminars and trainings as neededLeadership experienced gained:• Executed & planned road map for fiscal year 2024 seasonal hires from conception of hiring process, through on-boarding.• Generated a 3-week onboarding seminar for all new SIR permanent & seasonal hires that met global compliance expectations for our standard of quality including regional nuances for the LATAM hub & facilitated this process in two batches for 3 seasonal interns, 6 seasonal Operations Emergency Support Team (OEST) hires, 1 SIR specialist, & 1 SIR Manager.• Host regular one-on-ones with all remaining seasonal hires where we collaborate in developing their EF Career Development plan by assessing their strengths in their current role to maximize their application to permanent roles within EF Tours, in addition to providing regular feedback on their current role.

-Was part of a team responsible for running PCRs for HIV+ genotyping, Rickettsia sp. detection, and 16s amplification for samples regarding different areas of research.-Assisted in the optimization of homebrews for near-full length HIV fragments, expecting results of 3.5+kb from 1kb by experimenting with different sets of primers and enzyme concentrations.-Detailed current trends in tick-borne illness in the city area through sequencing of GLTA, OmpA, and 16s PCR products.-Additional duties included archiving of results, mock up of data through Excel and Word, and referencing published works on HIV genotyping and Tick-Borne disease.-Compliance of BSL-II regimen required.

-Participated in a monthly rotation of flow-citometry, viral load-count, and genotyping and sequencing of HIV-type I positive patients.-Extracted RNA from plasma via QiAgen Columns once a month.-Quantified data through absorbance/florescence of nucleic acids using NanoDrop.-Assisted in the daily procedure of upwards 50 samples for CD4/CD3/CD8 cell counting using Florescence Activated Cell Sorter brand technology.-Culminated internship by observing ELISA test of Hanta Virus patients and determining the serotype of two unknown Dengue samples.

- Helped implement weekly lessons on principles of programming and robotics, general sciences, and basic microbiology.- Organized and lead activities directly correlated to the subject in an exciting way for children to learn.- Assisted in maintaining appropriate organization of materials and curriculum.

-Responsibilities included working with a staff or 6-16 other counselors, & 2-5 directors to ensure a high quality camp.-Assisted and taught a total of 8 camps including paleontology, veterinary medicine, emergency medicine, and robot mechanics.-Demonstrated and aided students aged ranged from 6-13 in a variety of laboratory, mechanical, and scientific techniques.

• Provided excellent customer service to residents, staff, and guests of the halls • Performed general clerical duties such as filing, archiving, copying, and printing among others. • Maintained strict communication between the other assistants, supervisors, security, and other Residence Life employees.• Adhered to and politely reminds residents, guests, and prospective clients of institutional policies.• Practiced exemplary organization with archiving and information relaying between office affairs.• Worked a minimum of 32 hours a week during summer break, archiving, and preparing affairs for the following academic year.

• Selected among pool of over 100 candidates. • Presented initiative and teamwork with over 20 creative programs a semester. • Coordinated move-in and check-out procedures with over 200 residents. • Practiced strict, and constantly altering, protocol when dealing with structural residential student affairs. • Maintained proficient time management while multi-tasking personal, educational, and work related assignments.

* Supervises a staff of 7 RAs.* Provides as a professional liaison between Resident Assistants and Resident Directors. * Manages paperwork regarding events, RA performance, and certain student conduct violations.* Maintains proficient time management while multi-tasking personal, educational, and work related assignments.* Coordinates check-ins and check-outs of over 200 residents.* Actively responds to security and duty calls while being scheduled for weekend-long duty.

• Responsible for preparing work-sheets and practice material for students seeking help in introductory Chemistry and Biology courses.• Meets mostly on a one on one basis, but occasionally tutors groups of students, at an average of 10 students per week.

• Worked directly with over 20 different species of aquatic and tropical flora and fauna of the Panamanian shores, presenting them to tourists from all over the world fluently in both English and Spanish. • Additional work included working in teams to develop advertisements, mastery in professionalism and technology when video editing and relating to costumers, and some photographic experience.