Jose Maria Clemente Lourtau Email & Phone Number

Las Rozas, ES

Madrid

Since early 2009, when Triumph established a branch for the Spanish and Portuguese markets, I have been managing and developing the after-sales technical services of a 35 dealer network. Main areas developed are Dealer Technical Assistance, Customer Care, Warranty System and Technical Training. These efforts, focused on dealer and customer experience, have.

Madrid

Reporting to our General Manager at Ferrari West Europe HQ in Paris, I managed after sales activities on the following areas: Dealer Technical Support, Technical Training, Customer Services, Warranty System, Dealer Development, Spare Parts, Homologation, Classic Cars Certification, Legal Affairs.

Technical responsible of racing activities at European Championship and GT Spanish Championship: 2003-2004 Engineering and Technical Assistance to Ferrari Spanish GT teams.2002 - 2nd team classified European Challenge Ferrari.2001 - 4th team classified at the European Challenge Ferrari.2000, 2001 & 2002 Spanish GTb Champion Team.

Madrid

Responsible for the After-sales Department managing dealers, warranties, technical consults for diagnosis, Instructor of training to the network, spare parts, factory relations and customer care. In depth knowledge of the network of the brand in Spain, including people, facilities and processes.

Madrid

Dealer Development, Technical Assistance, Dealer Assessment Five Star. Responsible for the after-sales of 22 dealers.

Responsible for the development and tuning of chassis and engine race bikes 2 and 4 stroke. 1993 - 12th classified team, Motorcycle World Championship 500cc.1992 - 30th classified team, Motorcycle World Championship 500cc.1992 - Champion team, SBK Spanish Championship.1991 - 16th classified team, SBK World Championship.1991 - Champion team, SBK Spanish.