Manuel Corral Email & Phone Number

New Plymouth, ID, US

• Serve as the primary consultant and point of contact for customers throughout the implementation process, understanding customer needs and providing tailored solutions.
• Manage complex implementation projects and account enhancements, ensuring timely delivery and client satisfaction.
• Oversee cross-functional team collaboration to solve customer problems and drive additional value-added services.
• Deliver customer training to support solution adoption, promoting customer success and retention.
• Collaborate with Customer Success, Sales, and Product teams to identify growth opportunities within existing accounts.

New York, New York, US

• Led the onboarding process for clients to Payroll, EoR, and Contractor Payment Management, encompassing over 160 jurisdictions worldwide.
• Overhauled and maintained comprehensive implementation documentation, ensuring accuracy and clarity for streamlined client integrations.
• Introduced strategic process optimizations, enhancing project management methodologies, and ensuring efficient onboarding experiences for clients.

San Mateo, California, US

• Directly collaborated with key stakeholders within client organizations, thoroughly analyzing their business model and brand to recommend and establish bespoke loyalty marketing strategies.
• Took charge of complete technical integration, working closely with client IT teams to ensure seamless integration of their POS, Online Sales software, and web servers to the Punchh platform via API, Web Services, and.
• Guided clients in designing the user interface and experience of their loyalty apps, ensuring alignment with brand values and objectives.
• Liaised with the app development team to ensure delivery of premium quality loyalty program apps tailored to clients' needs.
• Steered clients through a successful marketing roll-out of the loyalty program and app, ensuring maximum guest engagement.
• Provided comprehensive training to clients on the Punchh platform, ensuring they could extract valuable insights from participation metrics and platform-driven marketing strategies.

Austin, Texas, US

• Championed the integration of client POS systems to the HotSchedules platform via robust API connections, ensuring seamless data transfer and consistent system uptime.
• Initiated the comprehensive import of historical labor data for clients, enabling them to fully leverage predictive labor models within the HotSchedules platform.
• Designed, developed, and executed tailored training programs, leading weekly sessions open to all clients to foster platform mastery and optimize their system utilization.
• Actively identified and promoted additional HotSchedules product offerings, ensuring clients were aware of and could benefit from the full suite of solutions.
• Collaborated closely with the management team to innovate and establish efficient implementation processes, further enhancing the client onboarding experience.
• Provided premier tier-one support for any API-related issues, ensuring consistent and uninterrupted service for all clients.

Austin, Texas, US

• Conducted thorough scoping of client business requirements, ensuring comprehensive implementation of Compeat’s integrated software suite, encompassing Accounting, Scheduling, Inventory, Payroll, and Employee Onboarding.
• Expertly managed multiple concurrent project plans tailored to each client, facilitating precise tracking of diverse software implementations and their respective progress stages.
• Pioneered rigorous testing methodologies and spearheaded troubleshooting of POS integrations, ensuring seamless system alignment and functionality.
• Collaborated closely with the Product team, translating client feedback and identified needs into actionable product enhancements and recommendations.
• Diligently documented and escalated technical issues for review, playing a pivotal role in continuous product improvement and client satisfaction.

Roseland, New Jersey, US

• Analyzed and integrated client data encompassing human resources, payroll, and employee benefits into ADP's Workforce Now, ensuring a seamless transition.
• Developed and led tailored training sessions for HR staff and management on essential software setup features, with a focus on maintaining the integrity of sensitive HR/Payroll data.
• Oversaw and validated system testing during conversion processes, implementing rigorous quality controls to guarantee accuracy.
• Acted as a mentor and technical expert, providing hands-on support and guidance to junior Implementation Specialists, fostering professional growth and team synergy.

Roseland, New Jersey, US

• Investigated and addressed payroll and human resource inquiries, delivering accurate and timely resolutions.
• Served as the initial point of contact for FMLA, COBRA, and disability insurance matters, ensuring compliance and support.
• Offered front-line customer service to employees, managers, and business partners, resolving questions and issues related to HR and payroll, emphasizing effective problem-solving.
• Guided employees, managers, and HR personnel through health benefit coverage, assisting with enrollment and providing clear explanations to foster understanding and compliance.

Austin, Texas, US

• Conducted detailed interviews with claimants and employers to investigate the facts of unemployment claims.
• Expertly processed unemployment insurance claims, interpreting company employee handbooks and meticulously applying all relevant Unemployment Insurance laws, Appeals, precedents, and Benefit Letters.

Austin, Texas, US

• Provided clear explanations of the provisions of the Texas Unemployment Compensation Act to both claimants and employers.
• Reviewed and articulated information related to wage credit, benefits amounts, base period, and benefits year, including specific conditions of eligibility, disqualification, and the appeal process.

• Analyzed staffing needs and challenges, proactively recommending appropriate solutions.
• Conducted applicant interviews, evaluated qualifications, and referred suitable candidates to the proper hiring authorities.
• Managed workflow to ensure precise and timely payroll processing, along with a comprehensive understanding of the proper taxation of employer-paid benefits.

Certificate

Bachelor Of Science (Bs), Marketing