Promoted to senior manager to provide direction, guidance and leadership to the Business & Process Analysis department which is comprised of the following cross-functional teams (four team lead direct reports and 27 indirect reports).-Business and Process Analysis-Enterprise Management Support (Applications Support)-Enterprise Content Management & Web DevelopmentPrimary Responsibilities:Leads in the planning, scheduling and reviewing of Information Systems business-directed activities; establishes goals, standards for achieving goals, sets objectives and priorities, administers policies, helps develop department and division policy and procedures, and manages department resources.Builds strong relationships with organizational leaders to develop understanding of business needs.Provides guidance and works with division stakeholders on devising effective and efficient approaches to achieving business objectives.Collaborates with the Office of Procurement to develop and evaluate solicitations; consults them regarding continuous improvement to procurement processes.Works with IT leaders to develop operating budget and helps staff develop and maintain budget and expenditure tools.Establishes and promotes continuous improvement practices to application management and the software development life cycle process.Promotes a business-oriented, open and collegial culture and approach, driven by continuous service improvement.Works with Project Management Office to identify and resolve issues and risks associated with projects and with infrastructure teams to ensure coordination of changes do not impact business processes.Provides guidance to the process of assessing software or service capabilities, focusing on security and suitability for integration with the existing environments and technology stack.Advises on the use of proper security controls for applications and assists in special inquiries, research studies, and audits.

Recruited to teach in the MBA and MACT programs. Accounting information Systems Jan 2011 - May 2015Audit Analytics & Technology - PresentReceived exceptional reviews and feedback from students and colleagues every semester.

Promoted to provide leadership to large team of business analysts; manages resource allocation in alignment with business objectives.Identifies opportunities where information technology can advance the goals of the organization.Actively develops staff and provides assistance and timely feedback; facilitates desired productivity and quality performance levels.Researches, develops and implements strategic planning actions and policy decisions.Coordinates with stakeholders (i.e., project management office, application development teams, end-users, etc.) to define business problems, determine scope and feasibility for proposed solutions.Manages stakeholder expectations and sets competing priorities given available resources. Guides stakeholders on devising procedures, applications and programs that effectively and efficiently achieve objectives.Active contributor in software changes, implementations and upgrades utilizing change management procedures and the Systems Development Life Cycle (SDLC). Utilizes best practice methodologies to properly define, analyze, and document business processes, workflows and requirements.Initiates and leads teams through division initiatives and project implementations.

Recruited to ERS to establish business and technical support for Investments Division where minimal support existed previously; Liaison between the Investments and the Information Systems divisions; Performed the roles of Business Systems Analyst, Data Integration Analyst and Technology Specialist.Completed over one-hundred fifty work orders and/or projects at ERS during first 18 months; these efforts improved operational processes, data management and quality, user experience and the working relationship between Investments and Information Systems divisions.Elicited, analyzed and prepared requirement specification documents and business process diagrams.Systematically monitors, troubleshoot, and debug investment applications and automate data interfaces as well as provide technical and functional design to proposed solutions. Establishes appropriate quality assurance through testing phases; Integration/System Testing, Performance Testing, Regression Testing and User Acceptance TestingDevelops data extraction, transformation and loading process as well as data analysis in investment applications such as Eagle STAR and PACE, Bloomberg, Toad, Access, Excel, etc.Performs project management duties and interacts with various vendors; frequently working on or handling multiple projects simultaneously.

Promoted to design and develop tools that enhanced the level of decision support TCDRS provided all stakeholders; some applications automated routine tasks which improved processes, increased efficiency, and decreased some task turnaround times by at least 10 fold.Evaluated organizational proposals, provided analysis, and decision support that enhanced the decision-making capabilities of the Executive staff, staff actuary, as well as the decision support level TCDRS provided to the TCDRS Board and other stakeholders.Reliable and valuable resource to organizational-wide projects; provided technical, customer relations and personnel management for major programs and projects.Designed and develop specific tools and processes that helped TCDRS employees streamline and automate routine tasks.Provided training for tools that empowered internal and external customers, but more importantly, were aligned with helping the organization move towards meeting its mission.

Winner of slogan contest at TCDRS that best described the organization’s mission, values, and purpose. Executive staff selected my entry, “Your Future is Our Mission.” Effective at conveying complex concepts when presenting at TCDRS-sponsored seminars and educating diverse employee audiences on plan design, funding, risk, and local plan administration.Scheduled and staffed presentations and local employer conferences by producing communication materials and agendas for local officialsExceeded expectations of plan decision-makers (county commissioners, boards of directors, etc.) by creating personalized presentations that familiarized them about topics such as plan management, history and risk.Granted autonomy in deciding how to best describe member benefits to wide-ranging employee audiences.Trained new county and district plan administrators and assisted eligible prospective new employers understand the risks, responsibilities and obligations before joining TCDRS.Proactive in ongoing, self-directed training on legal, legislative, and TCDRS Board decisions.

Relationship builder; developed and managed numerous customer relationships by prudently evaluating clients’ financial goals and assessing their needs.Provided comprehensive and sensible banking advice and financial planning assistance to ensure customer satisfaction, retention, and loyalty.Generated and executed marketing and selling tools and strategies to succeed in surpassing personal and organizational goals and increase banking center profitability.Represented the bank at local community events, such as credit colleges and golf tournaments.