Jose Monteon Email & Phone Number

Woodland Hills, Ca

• Provide customer service by greeting, advising, answering inquiries, resolving complaints,while also serving and replenishing food and beverages to patrons.• Within one year of hire, promoted from server to lead server, based on exemplary jobperformance.• Maintain excellent customer service by stressing “whatever it takes” to create and maintainreturning customers.• Handle customer relations and assist other servers as needed.

Burbank, California, United States

• Perform as a background actor in productions of television series for big name studios suchas Disney, Apple, Hulu, and NBC Universal.• Maintain good rapport with directors and casting services by reporting promptly asinstructed.• Always conduct under COVID-19 protocols while actively engaging with other people on set.• Work closely with directors, other actors, and playwrights to find the interpretation mostsuited to the role. Working also with other crew members… Show more • Perform as a background actor in productions of television series for big name studios suchas Disney, Apple, Hulu, and NBC Universal.• Maintain good rapport with directors and casting services by reporting promptly asinstructed.• Always conduct under COVID-19 protocols while actively engaging with other people on set.• Work closely with directors, other actors, and playwrights to find the interpretation mostsuited to the role. Working also with other crew members responsible for lighting, costumes,makeup, and props. Show less

North Hollywood, California

• Completed appropriate training and certification to become a Barista Trainer and completed Advanced Store Training, in addition to becoming a Starbucks Coffee Master. • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the team. • Provided efficient solutions, innovative operational workflows and good judgment in order to dramatically shift the department into compliance to store… Show more • Completed appropriate training and certification to become a Barista Trainer and completed Advanced Store Training, in addition to becoming a Starbucks Coffee Master. • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the team. • Provided efficient solutions, innovative operational workflows and good judgment in order to dramatically shift the department into compliance to store protocols. While still producing an increased sales growth, greater customer satisfaction, and overall success of the Starbucks department. • Improved and drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale. Collaborated cross-functionally and worked as a team member to achieve targeted results. • Managed a staff of 10 Baristas at the age of 20• Received and unloaded incoming shipments • Conducted store inventories once per quarter. Show less

North Hollywood, California

• Open/closed store and maintained store cleanliness to protocol. • Built professional relationships with clientele to ensure and provide quality experiences.• Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client. • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.

Bachelor'S Degree, Communication, General

In Progress

Associate Of Arts And Sciences - Aas, Communication And Media Studies, Gpa: 3.4

Activities and Societies: Debate Team,