Jose Morantes-Villanueva Email & Phone Number

Short Hills, New Jersey, United States

• Promoted from Server Assistant to Food Runner, and then to Server, within 1 year.• Provided excellent service to up to 4 tables simultaneously during peak restaurant hours of up to 300 guests.• Efficiently cleaned and organized tables as needed while rapidly multitasking and managing other needs of servers and staff in a timely manner. • Trained new hires over the course of 1 week across all the positions I worked in.• Formally recognized as lead server assistant with the responsibility of overseeing opening/closing and mentoring new service assistants.

Linden, New Jersey, United States

• High customer satisfaction skills and achiever of taking orders quickly and accurately.• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.• Monitored dining area staff to evaluate server loads and calculate accurate wait times.• Supported servers, food runners and bussers with keeping the dining area ready for every guest.• Checked identification for proof-of-age and refusing alcohol sales to underage customers.

Basking Ridge, New Jersey

• Assisted with business research for a variety of projects.• Participated in cross-functional team-building activities.• ATP Project: Created Amazon Alexa skill called “Mind Aid” that deals with Behavioral Health. Targeted to help those with Alzheimer’s disease, by allowing them to tell Alexa something that they may need to be reminded about later at a schedule time. Prototype created with AWS Lambada and presented toward Vice President of IT and senior developers.

Linden, New Jersey

- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.- Operated cash register for cash, check and credit card transactions

Associate Of Science - As, Computer Science/Engineering

High School Diploma, Finance, General