Jose R. Muro Email and Phone Number

At Dolooma, we are revolutionizing the towing industry by empowering business owners to achieve unparalleled success in both business and operations management. Our cutting-edge software solution is not just a tool—it’s a transformational platform that takes a holistic approach to running and scaling your towing business. From contract management and fleet optimization to driver performance and service efficiency, Dolooma is designed to streamline every aspect of your operation, giving you a decisive competitive advantage in the marketplace.One of our standout features is pre-payroll processing, which reduces the time needed for payroll execution from hours to mere minutes—empowering businesses to operate more efficiently than ever before.Backed by my decades of experience in the towing and automotive industries, and a distinguished executive career marked by performance triumphs, I am driven to lead this revolution. Dolooma is the embodiment of my commitment to helping towing operators gain deeper insights into their business, unlocking the potential for exponential growth and success. With Dolooma, the future of towing is here—and it’s brighter than ever.

Dedicated to the success of towing businesses, it's more than a commitment—it's a calling. Offering expert consulting, personalized coaching, and strategic planning services designed to drive success for today's towing entrepreneurs. As your advisor and partner, I am committed to thriving alongside you on the journey to achieving your goals.

Providing Real Estate services specializing in facilitating transactions related to commercial real estate properties, including office buildings, retail spaces, industrial facilities, and multifamily properties.I provide industry experience that traverses the complexities of commercial real estate transactions, leveraging industry expertise, market knowledge, and negotiation skills to achieve successful outcomes for for our clients.

Directs activities associated with Automotive Services Operations for a specified multi-state region. Oversees activities relative to the various club service fleets and field personnel engaged in the management of contracted service facilities. Develops long-term plans, annual budgets and resource planning. Develops and/or modifies automotive products/programs (e.g. Approved Auto Repair, Mobile Battery), systems and equipment in order to ensure the competitiveness of services/rates. Develops business relationships with the automotive industry that can lead to improved product performance at the local level. Analyzes key quality service factors. Monitors effectiveness of service and ensures high quality service delivery. Develops, plans, secures the approval of and administers policies and procedures as well as plans and budgets necessary to achieve agreed-upon goals and objectives for assigned region. Represents ACG on national committees. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature, and attending seminars and conferences.

I collaborate and work directly with the Colorado Field Vice President, Vice President of Automotive and Assistant Vice President of Strategy. Creating, developing and supporting programs that optimize efficiency as key drivers of the Auto Club Group. Lead and support initiatives such as process development/improvement to include profitability, budget control and financial planning. Enhanced focus on integration/strategy activity between all of our lines of business to ensure a cohesive approach that produces employee and financial viability across our footprint. Responsibilities also include working to identify and implement new programs and services, enhancing our ability to be the Undisputed Leader of Roadside Assistance to our Valued Members.

Developed and fostered effective collaboration between Department of Transportation, Traffic Operations Centers and Safety Service Patrol entities to ensure an integrated and effective approach to roll out and adopt key systems, processes and safety culture. Directed efforts to ensure that policies and practices effectively support sound, safe, engaged motorist and Traffic Operation Centers / Safety Service Patrol activities and initiatives.Articulated and modeled a management philosophy which created an inclusive, effective, functional and accountable organization best suited to execute Menzel Enterprises Mission, Vision, Values, Strategies, Goals and Objectives. Evaluated long and short range operational impact and feasibility of existing / new programs / strategies and or regulatory actions. Directed the formulation of business objectives to accomplish systematic goals, fiscal and operational viability.Built and supported an effective, collaborative, engaged and inclusive team with an emphasis on open, direct and productive communication to achieve organizational success. Exhibited a strong commitment to continual learning and education to support an agile team responsive to transitioning market conditions

Managed and supported Allstate Roadside Services Operations throughout the Eastern United States, inclusive of 28 states, 3,000 independent road service providers servicing over 2 million calls annually Supported Allstate agent / network relationships, with direct oversight for seven Network Performance Managers. Established and maintained effective relationships with key business partners including Allstate, Retail, towing service providers, OEM / key partners.Achieved and maintained key performance metrics including customer satisfaction, cost, % of cost expenditures realized out-of-network, 1st call acceptance, and provider satisfaction, etc.

Ensured the cost effective delivery of timely / World Class Member Service within the Wisconsin market. Implemented and managed programs relative to Roadside Assistance, Approved Auto Repair, Total Repair Care & Mobile Battery Service.Developed business relationships within the Automotive Industry that lead to improved product performance at regional and local levels. Worked in cooperation with the Assistant Vice President and Automotive Regional Operations to design, implement and monitor related programs, determining effectiveness while implementing modifications as required.Prepared and managed annual multi-million dollar budgets in the assigned market.

Responsibilities included company owned fleet operations - six terminals throughout Florida, encompassing 150 company employees serving over 245,000 road service events annually. Further responsibilities entailed direct oversight and development implementation of training, roadside safety culture and mentoring leaders at all levels.

Conducted / facilitated dispute settlement board arbitration on behalf of Ford Lincoln Mercury.Worked directly and led arbitration boards, networked and teamed with dealer representatives, independent board appointees and Demars & Associates leadership team. Focused on expediting a balanced arbitration determination.