Pre Opening Ria Restaurant & Beach Bar

Opening and closing Snack Bar Procedures, Supervising service,managing guest and staff expectations about menu, beverage and service. Following monthly control’s procedure( inventory’s, cashier audits, beverage audits, brand standard control, training’s.

Managed a staff of 15 in front of the house team members including baristas, bartenders, servers, bussers, hosts. Also, 5 back of the house team members including dishwashers. Oversaw the operation of 3 areas, 1 lobby bar, 1 restaurant, 1 pool bar . Handled personnel responsibilities including hiring, training, coaching, and terminating nonperformers. Wrote weekly schedules for all front of the house venues according to guest levels. Implement a revised inventory system focused on storage conditions and ordening techniques, resulting in 5 % decrease in losses incurred by coffee and food waste

Oversee the entire Front Office operation to maintain high standards• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities- Set departmental objectives, work schedules, budgets, policies, and procedures• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices• Maintain good communication and working relationships with all hotel departments• Monitor staffing levels to meet cover business demands• Conduct monthly communication meetings and produce minutes• Manage staff performance issues in compliance with company policies and procedures• Recruit, manage, train and develop the Front Office team• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Assist with other departments, as necessary

1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in person inquiries regarding reservations, hotel information and guest concerns.

Balance the day’s revenues and the close-day procedureCheck the Rate Discrepancy Report ensuring that all rate codes, discounts, market segments, source and channel codes as well as packages are correctly entered in PMS CM NETHandles visitors during the night shift in a professional and effective manner in liaison with securityEnsure that all required back-up reports are printed before CMnet goes down for close day.Record any major incidents and important information in the Duty Manager’s logbook.Ensure that the CID report is completed correctly and in a timely manner.Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been takenEnsure that all Traces of the day have been resolved and file a copy of the reportEnsure that all Guest Services Executives report to duty on time and are well groomedEnsure that the privacy and the security of all guests are maintained and that no information is disclosed to anybodyEnsures that the I.D’s are taken for all visitors and that the rate supplement is chargedHandle booking out guests in case of an overbooking situationArrange emergency visa for guests, if necessary, in conjunction with the Airport DeskAssist Guest Services with meeting and escorting VIP guests on arrivalCarry out appraisals and Bi-Yearly Feedback Sessions as allocated by the Hotel manager

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the company and Leading Quality Assurance (LQA) standards.Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint.Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.Keep yourself informed of product and service knowledge as well as the hotel daily and meeting activities.Possess a working knowledge of the room reservation procedures.Maintain the neatness working area.