With 5 years of experience in different sectors, including Operations, Customer Service, and Finance with focus on Data Analysis. I bring a wealth of expertise in data analysis, customer service, and operational management.I'm extremely passionate about driving efficiency and innovation, I've held roles in renowned organizations, making tangible impacts on processes and outcomes. At Banco G&T Continental, a leading banking institution in Guatemala, I served as the analyst leading initiatives to enhance data accuracy and streamline operations. Through my adept use of SQL, Python, and R, I facilitated the reporting generation for a better decision-making, leading to significant improvements in monthly reporting accuracy and reduced lead times.I'm currently at IE Business School studying for my Masters in Business Administration. IE is known for its innovative vision and entrepreneurial spirit aiming to provide a transformative learning environment.Overview of my experience:- Leadership roles in top-tier organizations, driving efficiency and growth.- Strategic initiatives resulting in significant revenue growth and process optimization.- Expertise in data analysis, customer service, and operational management across diverse industries.IE MBA candidate with a minor in Finance & Investments, proficient in SQL, R, Python, MS Office, MS Power BI, Tableau, and Google Analytics. Skilled in analyzing complex datasets to derive actionable insights in several industries.Recipient of the 'Monja Blanca' medal for the logistical contributions during the Eta & Iota Hurricanes, reflecting my commitment to service and community. Interested in F1, American Football, Football, Golf, and technology.I get excited about opportunities to create value and foster innovation in dynamic environments. Let's connect to explore mutual growth and success with the help of data.Feel free to email me at josepablopalacios@outlook.com
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Corporate Policy AnalystG&T Continental Feb 2022 - Jul 2023Guatemala City, Guatemala, GuatemalaBanco G&T Continental is one of the top three banks in Guatemala, renowned for its comprehensive banking services and extensive financial expertise. With a focus on innovation and customer satisfaction, Banco G&T Continental plays a pivotal role in the country's banking sector, offering a wide range of products and solutions tailored to meet the diverse needs of individuals, businesses, and institutions.• Increased accuracy of data reported monthly from a 92% to 98% allowing for a more… Show more Banco G&T Continental is one of the top three banks in Guatemala, renowned for its comprehensive banking services and extensive financial expertise. With a focus on innovation and customer satisfaction, Banco G&T Continental plays a pivotal role in the country's banking sector, offering a wide range of products and solutions tailored to meet the diverse needs of individuals, businesses, and institutions.• Increased accuracy of data reported monthly from a 92% to 98% allowing for a more precise decision making over the KPIs.• Presented executive reports to the board of directors on a biweekly basis about key objectives.• Collaborated with several teams to develop a new approach on delivering data reducing the lead time from 9 to 4 days.• Implemented a manual of operations improving performance and decreasing execution time of daily tasks by over 50%. Show less
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Customer ConsultantTelus International May 2021 - Dec 2021Guatemala City, Guatemala, GuatemalaTelus International is a leading global customer experience and digital solutions provider, offering innovative services to enhance customer engagement and satisfaction. With a focus on delivering exceptional customer service, Telus International helps businesses across various industries optimize their customer interactions and drive positive outcomes.• Achieved over 95% customer satisfaction throughout all KPIs.• 100% rate of Top Performer. Surpassed KPI goals and expectations… Show more Telus International is a leading global customer experience and digital solutions provider, offering innovative services to enhance customer engagement and satisfaction. With a focus on delivering exceptional customer service, Telus International helps businesses across various industries optimize their customer interactions and drive positive outcomes.• Achieved over 95% customer satisfaction throughout all KPIs.• 100% rate of Top Performer. Surpassed KPI goals and expectations from superiors monthly by implementing effective marketing and communication skills.• Analyzed and improved efficiency and team productivity by 15% by giving peer counseling to team members. Show less -
Air Operations ManagerCpq - Guatemala Air Support May 2019 - May 2021GuatemalaComercial PQ - GASOPS is the sole US Government Contractor for aerial-related operations in Guatemala, it plays a critical role in delivering logistical, administrative, and commercial solutions to meet the unique needs of its clients.• Lead a team of 30+ members carrying out the logistic, administrative, and commercial processes.• Generated a 10% growth YoY of service revenue by establishing a network of suppliers and coordinated a diverse team to improve customer… Show more Comercial PQ - GASOPS is the sole US Government Contractor for aerial-related operations in Guatemala, it plays a critical role in delivering logistical, administrative, and commercial solutions to meet the unique needs of its clients.• Lead a team of 30+ members carrying out the logistic, administrative, and commercial processes.• Generated a 10% growth YoY of service revenue by establishing a network of suppliers and coordinated a diverse team to improve customer satisfaction.• Oversaw compliance of processes to ensure safety, quality, and overall execution of the operation maintaining a 100% rating throughout.• Incorporated an automated process removing manual and repetitive daily tasks, reducing human error by over 90% and increasing productivity by 50%. Show less
Jose Pablo Palacios Quevedo Education Details
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Business Administration And Management -
Business
Frequently Asked Questions about Jose Pablo Palacios Quevedo
What is Jose Pablo Palacios Quevedo's role at the current company?
Jose Pablo Palacios Quevedo's current role is Strategic Business Analyst with Expertise in Data Analysis, Process Improvement & Revenue Growth | IE MBA | Business Engineer.
What schools did Jose Pablo Palacios Quevedo attend?
Jose Pablo Palacios Quevedo attended Ie Business School, Universidad Francisco Marroquín.
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