Jose Pablo Palacios Quevedo Email & Phone Number

Guatemala City, Guatemala, Guatemala

• Banco G&T Continental is one of the top three banks in Guatemala, renowned for its comprehensive banking services and extensive financial expertise. With a focus on innovation and customer satisfaction, Banco G&T.
• Increased accuracy of data reported monthly from a 92% to 98% allowing for a more… Show more Banco G&T Continental is one of the top three banks in Guatemala, renowned for its comprehensive banking services and.
• Increased accuracy of data reported monthly from a 92% to 98% allowing for a more precise decision making over the KPIs.
• Presented executive reports to the board of directors on a biweekly basis about key objectives.
• Collaborated with several teams to develop a new approach on delivering data reducing the lead time from 9 to 4 days.
• Implemented a manual of operations improving performance and decreasing execution time of daily tasks by over 50%. Show less

Guatemala City, Guatemala, Guatemala

• Telus International is a leading global customer experience and digital solutions provider, offering innovative services to enhance customer engagement and satisfaction. With a focus on delivering exceptional customer.
• Achieved over 95% customer satisfaction throughout all KPIs.
• 100% rate of Top Performer. Surpassed KPI goals and expectations… Show more Telus International is a leading global customer experience and digital solutions provider, offering innovative services to enhance customer.
• 100% rate of Top Performer. Surpassed KPI goals and expectations from superiors monthly by implementing effective marketing and communication skills.
• Analyzed and improved efficiency and team productivity by 15% by giving peer counseling to team members. Show less

Guatemala

• Comercial PQ - GASOPS is the sole US Government Contractor for aerial-related operations in Guatemala, it plays a critical role in delivering logistical, administrative, and commercial solutions to meet the unique.
• Lead a team of 30+ members carrying out the logistic, administrative, and commercial processes.
• Generated a 10% growth YoY of service revenue by establishing a network of suppliers and coordinated a diverse team to improve customer… Show more Comercial PQ - GASOPS is the sole US Government Contractor for.
• Generated a 10% growth YoY of service revenue by establishing a network of suppliers and coordinated a diverse team to improve customer satisfaction.
• Oversaw compliance of processes to ensure safety, quality, and overall execution of the operation maintaining a 100% rating throughout.
• Incorporated an automated process removing manual and repetitive daily tasks, reducing human error by over 90% and increasing productivity by 50%. Show less

Master Of Business Administration - Mba, Business Administration And Management

Business Engineering, Business