Jose A. Perez, Pmp®, Cspo®, Csm® Email & Phone Number

Florida, United States

Miami, Florida, US

Miami, Florida, US

Fort Lauderdale, Florida, US

• Part of the team that contributed to the successful product launch of SaaS point-of-sale B2B2C application in 11 months.
• Managed teams first intern conducting regular check-ins, setting weekly goals, and providing constructive feedback to improve their performance which resulted in 100% completion rate on assigned tasks within deadlines.
• Awarded 2021 Product Development and Innovation Team Product Owner of the Year.

Fort Lauderdale, Florida, US

• Collaborated closely with cross-functional teams, including engineering, QA, design, and business operations, to ensure successful implementation of new UI features that reduced operations team manual work by 30 percent.
• Gathered requirements as vendor point person to migrate signed documents from legacy system to new eSignature platform document vault that lead to 98 percent transfer rate.
• Awarded April 2021 Product Development and Innovation Team Product Owner of the Month.

Fort Lauderdale, Florida, US

• Part of the team that delivered first in house development and product launch of SaaS patient lending B2B2C application from the ground up in 12 months.
• Successfully vetted multiple document signing platform vendors, ensuring timely delivery of products and services, resulting in a 15 percent reduction in procurement costs over the course of one year.

Hollywood, Florida, US

• Reported to PMO Director and coordinated with project managers and key business unit stakeholders on IT initiative projects including enterprise wide Windows Server 2008 decommission and consolidation and Cisco Webex.

Deerfield Beach, Florida, US

• Elicited, interpreted, and documented functional and non-functional requirements from business unit that over sees close to 175 dealerships to align Toyota software mandate that was to save organization close to 75.
• Developed use cases for customer registration process with marketing team and B2B vendorscollaboration for customer finance website UI/UX overhaul that was projected to have 50 percent increase in customer online.

Stockholm, Stockholm, SE

• Lead migration/sunsetting application project as one of three SME’s to replace BI solution by collaborating with SaaS vendors which was to increase data availability to real-time status and reduce company back end and.
• Directed three person Cognos Team during a successful yearlong US$4.2 million regional ERP LX source standardization project were Cognos 10.2.1 back end was optimized for user experience.
• Saved IT department US$12,000 in training costs during the last two fiscal quarters 2016 by implementing and leading in-house end-user community training and end-user technical documentation creation for Infor.
• Spearheaded pilot project within IT department to utilize Jira Software as the backlog tracking software for IDF software development.
• Utilized SharePoint to coordinate and prioritize projects and communicate with cross-functional teams and stakeholders.
• Ensured use of Agile and SDLC (Software Development Life Cycle) best practices, processes, and enterprise/industry standards.

Stockholm, Stockholm, SE

• Created content and lead series of monthly Cognos Report and Query Studio Lunch & Learns for management and end-user communities, which resulted in 60 percent reduction of new report requests.
• Acted as liaison between the BI technical team and various managers and end users in multiple business units to streamline report requirements by 20 percent.
• Elicited business requirements from end users, management, and vendors through brainstorming workshops, surveys, presentations, and interviews to convert them to Business Requirements Documents (BRD) and/or System.
• Analyzed SQL queries for data mining and data analysis in MS SQL Server Data Warehouse to optimize nightly refreshes by 10 percent.
• Developed and validated correctness and completeness of ETL, metadata, and MS SQL data warehouse for KPI and CSF stakeholder reporting.
• Prepared QA/UAT test plans, test protocols, and test scripts related to functional system usage and data integrity with project stakeholders.

Sunrise, Florida, US

• Managed all aspects of new customer onboarding life cycle, including reviewing current business processes, customizing GoldMine CRM, implementing GoldMine CRM, and training end users on-site.
• Designed curriculum and facilitated training's on GoldMine CRM classes for customers on monthly basis in standard classroom settings and customer locations.
• Lead client-facing GoldMine CRM implementations from US$4,000 basic installations to US$50,000 plus complex implementations.
• Improved customer support email and incoming phone response resolutions by 15 percent with the use of bilingual skills.

• Directed the identification and scheduling of project deliverables, milestones, and required tasks for up to eight new accounts on monthly basis to execute onboarding to in-house software suites.
• Resolved over 98 percent of tier 1 and tier 2 technical help desk phone support issues without receiving quality assurance penalties among all technicians four years in a row.
• Increased personal sales of customized Seagate Crystal Reports and SQL/Access Queries four years in a row by an average of 18 percent.
• Post-launch, transitioned customers from Implementation to Customer Success Team with 94 percent successful software usage rate.
• Configured peer to peer/client server networks for customer installations.
• Traveled coast to coast to new and existing customers to provide hardware/network installations and software trainings in English and Spanish.

Bachelor Of Science, Decision Information Sciences

Executive Certificate In Project Management

Lean Six Sigma Green Belt Certification Course

Certificate, Business Intelligence Master Program