Joseph Herrmann Email & Phone Number

Denver, Co

Oversee multifaceted operations of the assigned area/territory including leading a team of 70 high-performing staff, managing account relationships, handling payroll and quality control functions, as well as supervising all business marketing and pricing efforts. Manage key accounts from acquisition through closing and maintenance, ensuring best-in-class customer service. Key responsibilities include team training and development, billing/invoicing, workflow management, task allocation, appointment scheduling, and addressing queries from service, management, and sales teams. Successfully implemented a proof-of-concept at the company’s largest account, consequently resulting in contract agreements being established with all customers’ stores throughout the nation.Oversee operations of a high-volume body shop ranging from luxury accounts to wholesale retailers.Progressed to the position of Area Manager from Lot Coordinator within 4 months due to excellent performance, a strong commitment to the role, and exceptional work ethic. Recognized for producing exceptional results, receiving a high volume of trainees from other locations, and providing coaching and mentoring to different tiers of managers comprising 25 individuals. Functioned as the Key point of contact for all company employees; mentored staff at different locations including Ohio, Alabama, Texas, Maryland, and Nevada to eliminate process gaps and drive improvement within existing operations. Held complete P&L responsibility for the assigned area, providing managerial support against unprecedented operational changes, and forecasting future needs of the company/customers to stay relevant within targeted markets. Unique ability to provide hands-on training to technicians and management due to diverse backgrounds.

Boulder, Co

Established a collaborative work culture around employee satisfaction and undertook responsibility for managing daily operations encompassing guiding and providing hands-on training to technicians to ensure exceptional customer service. Introduced all aspects of detail and tint/clear mask program including managing all services and sales. Conducted QC checks to identify and eliminate quality-specific discrepancies within customer pay and internal details.Contributed extensively to growing the detail department, as well as providing expertise in establishing, implementing, and executing reconditioning process.Drove significant revenue growth by guiding teams on innovative advertising and marketing strategies.Handled key accounting functions including billing and invoicing, identifying and eliminating discrepancies to prevent monetary losses to the company. Oversaw staff-related functions including assigning tasks, onboarding, and providing intensive training to new hires to form a high-functioning crew.Grew the business to new territories by acquiring, maintaining, and growing new accounts while cultivating strong rapport with existing accounts.

Boulder Colorado

sustainability, as well as demonstrating exceptional managerial traits. Provided comprehensive skill-based education to employees, teaching product handling techniques, as well as outlining company’s expectations to set practical goals. Supervised daily performance and activities of detailers and lot technicians, oversaw QC for new and used inventory, and ensured all new and used vehicles were prepared and made ready for the lot. Improved vehicle condition for all new and used cars, ensuring readiness for the lot by performing cosmetic reconditioning in coordination with vendors.Ensured all legal documents were completed and available for reconditioning work, maintained vehicles in presentable manner, and took photographs of new and used inventory to maintain proper inventory levels.

Boulder, Co

Promoted from Valet position to commission detailer within months due to desire to learn and grow in the company.

Hermitage Pennsylvania

Customer servieProduct knowledgeSelling merchandise