Lead on multiple launches and projects that drove system improvements, internal tools and applications. Reduced sales friction through new Salesforce Activity module development/launch, doForms app launch (both internal and external sales teams), numerous reporting projects and data warehouse projects. Designed UI enhancements to the Click to Call support interface as well as Verizon Location Management tool. Implemented and delivered new employee training modules. Assisted in launching… Show more Lead on multiple launches and projects that drove system improvements, internal tools and applications. Reduced sales friction through new Salesforce Activity module development/launch, doForms app launch (both internal and external sales teams), numerous reporting projects and data warehouse projects. Designed UI enhancements to the Click to Call support interface as well as Verizon Location Management tool. Implemented and delivered new employee training modules. Assisted in launching other numerous project pilots and nationwide big box SMB trials. Show less

Directly reported to VP and co-led major initiatives that increased revenue by 14% and sales by 17%, a 12% Net Adds increase. I achieved these results by setting aggressive targets and aligning disparate internal teams to achieve these larger goals. I led two other successful projects to achieve reduction in abandoned calls and business customer retention efforts. Expanded sales through launch of three new Small & Medium Business sales partners.

Led a nationwide mass markets OTM sales team comprised of an internal small business OTM core as well as external outbound partners. Responsible for both overall strategy and execution to increase acquisitions in core strategic products. Under my leadership, I significantly increased sales (140% over objective), reduced cancellations (144% against target) improved close rates (36% increase year over year) and lowered the average cost of acquisition.These results were achieved through… Show more Led a nationwide mass markets OTM sales team comprised of an internal small business OTM core as well as external outbound partners. Responsible for both overall strategy and execution to increase acquisitions in core strategic products. Under my leadership, I significantly increased sales (140% over objective), reduced cancellations (144% against target) improved close rates (36% increase year over year) and lowered the average cost of acquisition.These results were achieved through careful analysis of key metrics to drive sales improvements, as well as mandating common tools across all groups to measure each step of the sales cycle. I evaluated each partner and began dynamically sharing leads that best aligned with their close rates and vertical industry close success. Drove further improvements through the launch of new partners and overhaul of the channel’s compensation grid so it better aligned with strategic imperatives. Show less

Oversaw an office comprising both Retention and Multilingual Sales/Service teams- targets included Average Handle Time, Adherence, Calls Per Hour, Revenue Per Call & Saves Per 100. Before my involvement, this call center was ranked last/near last nationwide in all metrics with a high absence rate. Built an Employee Engagement Team and began morale building programs that resulted in increased productivity, attendance and results. Within one year, the call center was ranked 1st or 2nd in every… Show more Oversaw an office comprising both Retention and Multilingual Sales/Service teams- targets included Average Handle Time, Adherence, Calls Per Hour, Revenue Per Call & Saves Per 100. Before my involvement, this call center was ranked last/near last nationwide in all metrics with a high absence rate. Built an Employee Engagement Team and began morale building programs that resulted in increased productivity, attendance and results. Within one year, the call center was ranked 1st or 2nd in every single measurable metric. This was accomplished while reducing overall absence. Attained revenue objectives through the launch of programs such as Retention Mastery and Save Rate Role Play; launched a Six Sigma (VLSS) Red Chronic Repeat Call Trial Team. I expanded the scope of our office and motivated our team to Cultivate B2B relationships- focusing marketing strategies on certain inbound call types by identifying needs of customers’ businesses. Show less

Oversaw the NYC/Long Island FIOS sales program for Multiple Dwelling Units. In this role, I led an internal account manager group along with vendor sales teams to increase sales penetration across our portfolio. My team Implemented Guerilla Events, Local Business Partnerships, Lobby Parties, Movers Programs, developed targeted Direct Mail and Community Rewards programs. Matched Marketing and Sales tactics with the life cycle of each property and collaborated with legal, branding and multiple… Show more Oversaw the NYC/Long Island FIOS sales program for Multiple Dwelling Units. In this role, I led an internal account manager group along with vendor sales teams to increase sales penetration across our portfolio. My team Implemented Guerilla Events, Local Business Partnerships, Lobby Parties, Movers Programs, developed targeted Direct Mail and Community Rewards programs. Matched Marketing and Sales tactics with the life cycle of each property and collaborated with legal, branding and multiple translation services to greatly increase FIOS market share throughout the region. Show less

Led Experiential Marketing Agency team towards Consumer Marketing and Sales success with careful oversight, tight adherence to lean local budgets and encouragement of creative ideas and solutions. Team consisted of an outside agency group, internal managers and 8 mall kiosk sales teams.The lack of a formal plan and a new to market product allowed us to develop, launch and measure innovative new methods to capture FIOS sales through non-traditional activities. I negotiated local… Show more Led Experiential Marketing Agency team towards Consumer Marketing and Sales success with careful oversight, tight adherence to lean local budgets and encouragement of creative ideas and solutions. Team consisted of an outside agency group, internal managers and 8 mall kiosk sales teams.The lack of a formal plan and a new to market product allowed us to develop, launch and measure innovative new methods to capture FIOS sales through non-traditional activities. I negotiated local sponsorships and carried out onsite activities (including New York Islanders, Live Nation Westbury, Live Nation Jones Beach, Association for Retired Police Officers and Brooklyn Cyclones). Developed co-branded physical and electronic pieces to facilitate sales and impressions across the footprint.Forged Key Partnerships with FIOS TV Content Providers to leverage their brands and image alongside our own in market. Partners included Disney (ESPN, Soap Network, ABC), Viacom (MTV, VH1, Comedy Central, Nickelodeon), Outdoor Channel, NHL Network, Setanta (now Fox Soccer Plus), Lifetime/A&E, Oxygen, Golf Channel, Snapple, World Fishing Network, Women's Entertainment, Scripps (TLC, HGTV) & NFL Network.My team executed onsite Multiple Dwelling Unit onsite events and attached townhouse Block Parties. Used Marketing Analytics to determine best return on investment within budget constraints, which led to the development of new guerilla event types (such as gas station buy downs and supermarket checkout events) to maximize alternate channel sales. Implemented large-scale FIOS interaction areas at local Fairs and Festivals (upwards of 200,000 attendees at Huntington, NY FallFest). Show less

Oversaw an ambitious FIOS build program across Queens, as well as parts of Nassau. Met or exceeded monthly and annual network creation targets, while I personally negotiated Marketing Agreements with prospective properties and partnered with builders (such as Rockrose, Arverne by the Sea, etc) to adopt fiber build plan and accelerate FIOS build. Engineered Cooper and Fiber work, deployed technologies ranging from POTS (plain old telephone service) through DS1/DS3/Ring Topology and similar.

Project Managed multiple HVAC projects and clients across Manhattan.