Joseph A. Email & Phone Number

Results oriented senior Information Technology management professional with over 25 years’ experience in IT application development and maintenance:• Demonstrated track record of continuously increasing scope of responsibility• Deep experience defining Vendor contractual agreements including Service Level definition, measurement and reporting expertise• Deep business process definition, tailoring and continuous improvement experience• Experience using multiple development methodologies including Agile and Waterfall including supporting tools such as Jira and Service Now• Excellent presentation and communication skills• Broad range experience managing multiple technologies including Oracle ERP, Salesforce CRM and Custom Applications• PMP and ITIL(f) v3 CertifiedContact: josephamici@sbcglobal.net I am an IT management professional who focuses on outcomes and understands the value of relationships - whether it be internal between IT and corporate business segments or external with vendor partners. Over the last 17 years I have built a reputation of making impactful and sustainable improvements in end user satisfaction. Through process definition and refinement, establishing performance baselines and improvement targets, measuring and monitoring performance against targets and rewarding high quality motivated teams and professionals. I have managed teams of over 60 technical and functional resources and yearly budgets of over $6 million dollars.I possess broad technical and functional experience. I began my career as a developer and performed roles from Business Analyst to Project Manager before moving to management over 10 years go. I have managed Custom Application portfolios, Oracle ERP solutions and most recently Salesforce CRM solutions.I possess an MBA, a Project Management Professional (PMP) and ITIL (f) v3 certifications