Joseph C. Email and Phone Number

• Providing IT reports and debugging issues occurring in developing actively used software. • Guiding customers through shipping processes and leading to an increase in customer satisfaction.• Maintaining self-service equipment and improving customer knowledge.

• Designed and maintained the codebase using Python, and JavaScript, with Node.JS to automate high-quality transcription and facial identification services, decreasing manual video and audio searching processes.• Led a team of 5 using agile and coordinated with other teams to collaborate on goals and optimize team effort, leading to a 3 times increase in workflow speed by reducing product testing from 3 days to 1 day.• Successfully implemented transcription and image recognition software by utilizing cutting-edge Microsoft Azure Video Indexer capabilities with Amazon Web Services (AWS) which reduced outgoing audio transcription financial costs by over 50%.• Monitored AWS for errors allowing for better codebase integrity, and quick deployment, and helped resolve issues after troubleshooting, enabling the team to work with efficiency.• Used GitHub to maintain version control and allow for easy contribution and collaboration.