Joseph Morley Email & Phone Number

United States

Foxborough, Ma, Us

Massachusetts, United States

- Develop a luxury, personal growth focused line of self-care products with a focus on quality ingredients and rituals to enhance the well-being of the skin, mind, and spirit.- Define the brand’s identity, including product lines and packaging concepts, and created foundational marketing strategies in preparation for future e-commerce launch.- Produce video content to showcase product highlights and brand values, aligning with plans for future digital marketing and social media engagement.

Orlando, Florida, United States And Massachusetts

Performed virtual and in-person consultations for clients beforescheduling treatments.Executed a number of treatments and procedures, includingmicrodermabrasion, chemical peels, hydrating facials, and more.Traveled to each client's home and set up a relaxing space toperform treatments.Analyzed skin condition, advised clients on proper home-careregimens and made appropriate product recommendations.

Boston, Massachusetts, United States

-Delivered customized skincare treatments, boosting client satisfaction and loyalty through targeted services like microdermabrasion and chemical peels.-Achieved an average of 20%-30% service-to-product sales ratio weekly, with 7-8 out of 10 clients purchasing recommended products, increasing both client satisfaction and spa revenue.-Scheduled client appointments, provided personalized consultations, and resolved any client concerns, ensuring a seamless and positive experience.

Framingham, Massachusetts, United States

- Ensure plant health by pruning, topping, trimming, and analyzing plant and soil health.- Specializing in vegetative and pre-vegetative growth. Takes care of up to 35 mother plants, 1536 clones, and 1000 young plants at a time.- Responsible for the cleanliness of all cultivation equipment and tools, including light reflectors, containers, mixing tools, application tools, and ventilation equipment.- Document and track up to 4500 plants facility-wide from birth to harvest by ensuring proper and accurate documentation of all plant tracking numbers, lot numbers, and all other applicable information within the METRIC system.- Maintain a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility.

Attleboro, Massachusetts, United States

• Barista of the Quarter recipient in May 2018• Developed positive relationships with baristas and customers by addressing each person’s individual needs by providing incredible service.• Modernized and improved operational procedures of 5 locations to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.• Kept employees operating productively and working on tasks to meet business and customer needs.• Communicated clearly, concisely, and accurately to ensure effective store operations, delegating tasks to staff and supervising their performance.• Trained and mentored over 30 new hires, resulting in stronger staff development and increased productivity.• Coordinated with suppliers and responded to urgent store needs, such as inventory, ordering, and shift coverage.

Orlando, Florida, United States

• Performed skincare treatments following Massage Envy protocols. • Created daily regimes for clients and suggest skincare products based on client's concern. • Exceeded established membership and skincare sales goals.• Ensured client retention by enhancing services.• Managed client membership accounts and lead the front desk team to success.• Took reservations over phone, in person and via computer for guests and provide confirmation information.• Collaborated with and assist management, therapists, and estheticians to handle guest requirements from check-in through check-out.• Maintained financial accuracy by collecting deposits, fees and payments.

Orlando, Florida

• Team Member of the Month recipient for my department in October 2019• Verbalized and enhance attraction experience, projecting confidence and staying in "character".• Collaborated with other team members to answer all guest inquiries about the attraction's experience.• Engage safety devices and monitor attraction during operation to reduce safety risks.• Operated attractions at both dry and wet parks, certified as a life guard through RedCross.

Westwood, Ma

· Educated and trained team members on how to avoid overages and shortages at their registers, being sure to discuss and find a cause for discrepancies with appropriate cashiers.· Assisted Front End Manager and Service Team Leaders by sharing observations about employees to help them grow and develop professionally.· Certified 45 cashiers on register and in the TIPS alcohol sales program through training classes and workshops.· Ensured Front End team members are staying on track by delegating tasks, being certain to know where each employee is supposed to be, and what the schedule for the day is.· Observed team members to assure standards were being met and guidelines were being adhered to.· Proactively monitored customer flow and traffic patterns throughout the store, seeking to reduce customer wait time at check out by opening extra lanes and running registers as necessary.

South Easton, Massachusetts

· Examined merchandise to ensure that it is correctly priced and displayed, and inform the appropriate managers in a timely manner.· Planned and coordinated daily schedules with up to 20 employees across 4 areas of the front end· Delegated tasks to cashiers and other employees.· Trained new members as cashiers, at Starbucks as baristas, or as guest service members.· Opened and closed the store, which includes counting cash drawers and making bank deposits.· Balanced the needs of multiple customers and departments in a fast paced environment.

Foxboro, Massachusetts

Guided and worked with a team of servers to run functions, serve customers, and clean the dining areas. Communicated with management and the team to create the best experience for each of the clients.

Medical Aesthetician, Aesthetician/Esthetician And Skin Care Specialist

High School Diploma