Joseph Shaw Email & Phone Number

United States

United States

Reston, Virginia, Us

● Skillfully manage forecasting, scheduling, and work loading operations within an Intelligence Maintenance Support Activity to optimize productivity.● Execute installation, de-installation, reconfiguration, modification work orders, and updates for computer hardware and software across various network architectures, including NIPRNet, SIPRNet, JWICS, TDN2, Special Access Programs (SAP) networks, and coalition networks(US Army & DIA).● Assist in configuration assessments, fielding, testing, modernization, reset, de-fielding, demilitarization, and disposal of sensitive equipment to ensure efficient lifecycle management.● Proficiently administer and maintain a diverse IT infrastructure encompassing Windows and Linux systems, ensuring optimal performance, security, and seamless platform interoperability.● Accurately complete maintenance, property accountability, and transportation forms and records, ensuring compliance with all documentation requirements.● Implemented and managed VMware vSphere infrastructure, overseeing the virtualization of servers and ensuring optimal performance and resource utilization.● Oversee and manage a comprehensive calibration program to ensure equipment accuracy and reliability.● Efficiently manage the resourcing of repair parts within an Intelligence Maintenance Support Activity (IMSA) to ensure equipment availability.● Conducted routine virtual machine (VM) provisioning, configuration, and troubleshooting, resulting in a 20% reduction in downtime.● Administered and maintained a multi-site VMware environment, including ESXi hosts, vCenter Server, and vSAN storage clusters.● Implemented automated system updates and patch management using tools like Puppet, reducing vulnerabilities and enhancing system reliability.● Conducted technical analysis and problem-solving, identifying errors in provided network diagrams and cut-sheets and making necessary corrections to maintain documentation accuracy.

Arlington, Va, Us

● Virtualization administration with VMware vSphere, VM, ESXi, vCenter, vnetwork, and vStorage● Experienced with Puppet as a configuration tool.● Experience installing, configuring, and upgrading Redhat Linux utilizing kickstart servers. (Working knowledge of puppet) ● Provide system administration and management of the docker platform and containers.● Provide comprehensive analysis, diagnostics, and fault isolation for the systems associated with End-to-End network paths of systems. (TCP/IP, DNS, DHCP, NAT/PAT, VLANs)● Work to make sure that all local systems and applications are compliant with federal guidelines, NIST, and ISO 27001/27002● Led analysis, debugging, support, and postmortem analysis for security incidents and interruptions.● Consistently meet and exceed customer deliverables and expectations by providing comprehensive support and technical solution management across UNIX (Solaris/Linux) and Microsoft Windows administration.● Communicate recommendations, updates, and feedback concerning SIGINT systems, SW, and networks to enhance institutional reach, end-user experiences, and the security/integrity of all information and content present● Experience with US Air Force SIGINT domains to include U-2, Global Hawk, MQ-1 and MQ-9 sensors and processing, exploitation and dissemination (PED) architectures.● Create Mission Debriefs; provide systems status (includes sensor) to operations and maintenance personnel completes SIGINT portion of end to end mission debrief and closes debrief if appropriate.● Managed Windows servers and workstations, including installation, configuration, and maintenance tasks such as Active Directory management and Group Policy implementation.● Implemented backup and recovery solutions using Dell PowerVault Tape Backup library and NetBackup software to protect critical data and ensure business continuity.

Buzzards Bay, Ma, Us

● Full-Time July 2013 - July 2015 ● Part-Time Drill Weekends August 2015 - December 2019● Maintained and administered secure client systems supporting real-time ISR operations within Air Force DCGS, ensuring 99.9% uptime for mission-critical intelligence platforms.● Troubleshot and resolved hardware, software, and connectivity issues across 100+ end-user devices, reducing system downtime by 35% and increasing operational efficiency for analysts.● Configured and applied cybersecurity patches and updates in compliance with NIST and STIG standards, safeguarding mission systems against vulnerabilities and security threats.● Collaborated with Cyber Transport (3D1X2) and Cyber Systems Operations (3D0X2) teams to resolve complex network and system issues, enabling seamless data flow for ISR missions.● Installed, maintained, and upgraded peripheral devices (printers, secure monitors, scanners) to support intelligence analysts in high-demand operational environments.● Provided direct technical support to 150+ users during ISR missions, resolving system disruptions under high-pressure conditions to meet mission timelines.● Documented and managed incident reports and system configurations to maintain compliance with Air Force operational standards and ensure rapid issue escalation.● Delivered end-user training on system usage, security best practices, and troubleshooting protocols, reducing recurring issues by 25%.● Led efforts to identify and mitigate client-side system vulnerabilities, contributing to a 40% reduction in cybersecurity incidents across operational networks.

Bethesda, Md, Us

● Performed prompt, effective troubleshooting and issue resolution concerning hardware and software issues present across the vast amount of DoD equipment.● Executed all maintenance and routine assessments of TMAN, a multi-level security cross-domain intelligence sharing solution, to ensure that it was fully functional and operational.● Assisted local security in conducting routine software audits for compliance with established standards, policies, procedures, and configuration guidelines.● UNIX (Solaris or Linux) and Microsoft Windows administration. Working knowledge of VMware (containers, storage, and resources).● Assist with implementing, modifying, and improving the Sponsor's Risk Management Framework (RMF) workflow and its parts.● Increased network strength by 70% during new security and hardware implementation (specifically Cisco Routers and Switches) through effective data analysis and strategic planning.● Consistently exceeded deliverable performance metrics and related timelines through prompt resource allocation, needs assessments, and prioritization.● Utilized live operations to tune systems and ensure that the whole Intelligence Squadron of customers/end-users received a fully-functioning product that addressed all requests and needs.● Configured and maintained Cisco routers and Foundry switches to ensure network connectivity and optimize performance.● Installed, configured, and supported customer-specific network devices to meet unique business requirements and enhance network infrastructure.

Washington, Dc, Us

● Provided advanced technical support and administration for Air Force DCGS systems, ensuring 99.9% operational availability of mission-critical ISR platforms.● Managed and optimized secure networks and client systems across multiple DCGS sites, supporting real-time intelligence analysis and dissemination for global ISR operations.● Performed system diagnostics, troubleshooting, and maintenance for 200+ end-user devices, resulting in a 40% reduction in downtime and improved mission efficiency.● Implemented and enforced cybersecurity controls in alignment with NIST 800-53, STIGs, and RMF requirements, ensuring compliance across all DCGS systems.● Oversaw system updates, patch management, and vulnerability mitigation, reducing potential threats and enhancing the security posture of ISR networks.● Collaborated with multi-functional teams, including Cyber Transport, Network Operations, and ISR Analysts, to resolve complex issues impacting mission timelines.● Developed and maintained technical documentation, including system configurations, incident reports, and SOPs, enabling rapid resolution of recurring issues and audits.● Delivered end-user training to improve proficiency in client systems, tools, and security best practices, reducing user-related errors by 30%.● Led efforts to upgrade and integrate peripheral systems (secure monitors, printers, KVMs) to enhance operational capabilities for intelligence analysts.● Coordinated with leadership and stakeholders to analyze system performance, propose solutions, and implement improvements, increasing system efficiency by 20%.● Provided Tier II and Tier III support, managing escalated incidents and ensuring timely resolution of complex system issues under high-pressure mission conditions.

Master Of Science - Ms, Information Systems Management

Master Of Business Administration - Mba, Business Administration, Management And Operations

Masters Degree, Cyber Security

Bachelor'S Degree, Information Technology

Associate Of Science - As, Information Technology