Joseph Akl Email & Phone Number

United States

United States

• Lead the Program and Project management team. Sales consulting and support with direct influence on all service contracts. Responsible for reporting and tracking of program and project financial performance and resource utilization.

Iron Mountain, Mi

As business architect, owner of methodology for implementation and support of all tools, measurement systems, metrics, analysis standards and general accountability tracking systems within the office of COO to support the business needs and align across all business functions within CCI.• Architected and developed Smartsheet solutions to enable PMO in delivering program and project management leveraging PMI standards leading to consistent quality and repeatable outcomes.• Architected and drove the development with IT an integrated business architecture tying together disparate business systems into an integrated solution with reporting dashboards providing visibility into operations with catered views for executives, sales, engineering, and PMO, enabling metric driven business decisions.As Sr. Project Manager • Project managed customer facing projects configuring and deploying Cisco hardware for service providers. Prioritized and executed tasks, managed customer expectations, collaborated with sales and engineering management in constructing project timeline and executed project schedule within budget and on time.

Rtp

• Devised new methods to measure effectiveness, efficacy and efficiency of automated cyber threat detection measures leading to metrics driven business process improvements.• Collaborated with cross-functional high-touch team in assessing current threat landscape, effects of identified threats on customer’s networked devices, and recommended remediation.• Worked with senior leadership to design customer facing QBR’s. Architected QBR production process. Collaborated with investigations managers, engagement managers, and security principles in crafting messaging for customer QBR’s. • Architected business operations metrics and visual dashboards in Tableau. Championed metrics driven business process improvements. Collaborated cross-functionally with stake holders in process improvement of business operations impacting our managed security service offering.

Rtp

TekSystems consultant at Cisco

Palm Bay, Fl

• Designed, developed and supported interactive Tableau reports to support product development at a start-up.• Worked with laboratory technicians and management to document requirements, mapping process and designing software solutions for animal disease and horse DNA testing labs.

Fl

Threat Response, Intelligence and Development - IT• Collaborated cross-functionally with business stake holders and IT architects in the design, implementation, and roll-out of process improvement and automation solution service offerings.• Delivered working prototypes and demonstrations to prospective customers.• Conducted online demonstrations and training sessions for customers and sales staff.• Partnered with sales Business Development Managers (BDM’s) and account managers (AM’s) in capturing customer requirements, building proofs of concept, constructing effective sales strategy and customer presentation.• Partnered with executive level management and delivered process re-engineering, process automation, prototypes, and web applications for GGSG engineering, operations, and business development teams.• Managed every aspect of the customer solutions portfolio using Project Insight. • Led a team in analyzing requirements, producing training material, writing test scripts, documenting software requirements, and designing insightful reports.• Developed process and implementation plans for data quality management.

Global Government Solutions Group• Acted in various roles in support of the GGSG sales team including Subject Matter Expert, Business Analyst, and Business Opportunity Manager.• Designed, developed, and supported impactful reports and executive dashboards.• Collaborated with a global cross-functional team in the design and delivery of collaborative databases, reports, and tools to support the GGSG business development team.• Teamed with IT to gather, review, and analyze business requirements for all phases of the Opportunity Planning System.• Partnered with sales BDM’s and AM’s through every stage of the sales cycle; identified opportunities, assessed value as to what customer requirements to capture, built solution prototypes, and developed go-to-market strategy.• Solicited and analyzed product input from customers and internal resources to drive product strategy. • Prepared initial project plan, scoping and charter based upon analysis of customer requirements, pain points, and goals.• Prepared statements of work and service estimates for implementations, change orders and customizations.• Developed detailed business requirements documents for customizations and integrations.

Washington D.C. Metro Area

• Led the design, development, implementation, and maintenance of a global opportunity management system. • Developed and delivered the process and implementation plans for data quality management; drove the development of an enterprise opportunity management system. • Designed and delivered quarterly reports; researched, designed, and delivered business intelligence reports and business development metrics.

State College, Pa

IT Consulting & Software Development• Led a team of developers, trainers and sales/marketing personal in developing, implementing and selling expert database software solution for various state government and university scientific laboratories.• Collaborated closely with clients to conduct needs analysis and software requirements.• Prototyped and tested programming solutions for accuracy and usability.• Planned, executed and deployed integrated LAN and WAN database solutions.

Doctor Of Philosophy - Abd, Aerospace Engineering

Activities and Societies: University Club

Bs (With Honors), Aerospace Engineering