Solutions-oriented and results-driven self-starter experienced in sales enablement, operations, and PMO in Cyber Security, and Networking/Telecommunication industries. Demonstrated ability to build highly effective, innovative, and cross functional teams across diverse cultures. Able to devise and execute strategic vision, while focusing on, listening to, collaborating with, and delivering impactful metrics-driven business outcomes to the customer. Strong business acumen with keen ability to analyze needs, identify innovative solutions, and earn the respect and trust of clients. Vast data mining and data stewardship experience. Excellent interpersonal skills, proficient in fostering positive stakeholder relationships and communicating effectively at all levels. Adaptable and proactive, known for influencing skills, providing trusted support, and ability to perform cross-functional tasks and responsibilities to achieve business goals and objectives.• Architected customer facing messaging and metrics for managed cyber security services group at Cisco identifying and quantifying customer value for services rendered. Lead the development of messaging and content for customer Quarterly Business Reviews (QBR’s). Designed and program managed the production process for all High Touch customer QBR’s.• Championed data driven process and service improvements impacting service delivery of Security Operations Center (SOC) resulting in dramatic improvement in case time metrics (Mean time to detect, mean time to confirm).• Designed and implemented business process automation and managed software development resulting in streamlined engagement, reporting, and tools that achieved ongoing savings of 3,120 labor hours per year.• Drove business capabilities, metrics development, data quality stewardship and business process design transforming quarterly reports into an automated process and reporting dashboard resulting in ongoing savings of 800 labor hours per year.• Partnered with Global Certification Team in re-engineering the bug review process of the Common Criteria Assurance Maintenance process and developed a tool that reduced the engineer’s effort by 50%• Led a cross-functional sales, operations, and IT team in analyzing, designing, developing, testing and implementing a billion dollar funnel tracking tool that netted savings of $400,000 per year.