• Managed Quote to Cash process, including quote generation, order processing, renewals, and RMA facilitation,ensuring systematic adherence to sales and service workflows.• Maintained high data integrity for customer records and sales orders within CRM and ERP systems, proactivelyresolving discrepancies to uphold company standards.• Collaborated with customers and internal teams to streamline onboarding processes and effectively communicatedorder updates, enhancing customer satisfaction and support efficiency.• Contributed to financial operations by assisting in month-end close procedures and addressing billing issues to comply with GAAP, reinforcing accurate revenue recognition and financial reporting.

• Assisted in streamlining the order entry and management process, ensuring accurate fulfillment and strengtheningthe sales team’s efficiency.• Enhanced customer satisfaction by managing the demo pool effectively and resolving issues pertaining to deliveriesand prior shipments.• Collaborated with Engineering and Customer Service departments to review sales orders for precision, and confirmproduct configuration and specification compatibility.•Facilitated on-time product shipments by overseeing essential documentation and coordinating logistics, including credit status and export procedures.

• Verified and processed sales orders, including Returns Merchandise Authorizations (RMAs), while ensuringaccuracy and adherence to company policies.• Coordinated interdepartmentally to maintain high standards of customer service, addressing inquiries regardingpricing, product details, order status, and providing timely follow-ups.• Managed data integrity within SAP and other systems, supporting sales and financial operations, and proactivelycommunicated with customers to resolve delivery and availability concerns.• Partnered with warehouse, logistics, and credit teams to meet customer needs, enforce sales policies, and facilitate new customer credit setups, while contributing ideas for system and process improvements.

• Provided comprehensive support to the sales team by processing orders and generating accurate sales reports,including pipeline and forecast analysis, to facilitate effective sales management.• Enhanced Internal system usability by identifying inefficiencies and implementing process improvements,leadingto more streamlined operations and improved support for the sales team.• Developed and maintained strong relationships with vendors and partners, negotiating favorable terms that contributed to improved profitability and bottom-line results.

• Facilitated the sales process by preparing accurate quotations, managing documentation, and ensuring compliancewith company policies, while adeptly handling customer escalations with care and professionalism.• Served as a crucial link between the sales team and internal departments, overseeing the coordination of samplerequests, project registrations, and the maintenance of a thorough and organized database.• Enhanced customer satisfaction and supported business objectives by developing comprehensive reports, maintaining strong client relationships, and contributing to special projects with a focus on continuous skill improvement.

• Analyzed and reported key performance metrics using CRM and ERP systems, ensuring accurate pricing andinventory management for effective operations.• Orchestrated the end-to-end RMA process, from initiation to successful resolution, enhancing customersatisfaction and support.• Oversaw warehouse logistics, including inventory coordination between international locations and theimplementation of security procedures to protect assets.

• Managed customer inquiries, prepared accurate quotes, and facilitated order processing, ensuring alignment withclient needs and company standards.• Served as a key contact for customer relations, addressing concerns, and maintaining satisfaction by resolvingcomplaints and ensuring effective communication.• Coordinated with overseas manufacturing to oversee logistics, monitored shipment schedules, and managed all US-related deliveries to guarantee prompt fulfillment.

Using proprietary software and XPath, HTML, and XML coding tools to capture and report statistical changes in purchases and orders for Online Retail websites. Created and introduced process changes that helped in daily workflows for faster turnaround and improved data quality. Study and interpret raw data to deduce what errors may have occurred during a production cycle that cause unusual fluctuations in gathered data. Create improvements that will alleviate the errors and recapture data that may have been filtered out. Report on improvements as well as make a detailed summary of all repairs and data fluctuations every end of production cycle to Supervisors and Data Analysts before giving final approval for Monthly reports that go out to Business Clients.

Used Proprietary software to track and protect intellectual assets of 8 major media (software, movie and music) companies. Liaison for Business Clients to IT and Sales personnel in order to create and maintain reports tailored specifically to particular clients needs. Used and gathered data and trends in market environment to recommend particular action plans to protect client intellectual property. Advised clients on what actions or technology are available with future and current intellectual properties.