Joseph Aparicio Jr. Email & Phone Number

Easton, Pa, Us

Easton, Pa, Us

New Providence, New Jersey, United States

Senior Engineer/Analyst – Optical Transport Network EngineerThird Level Support (3LS) for Technical Excellence Center (TEC). Provide 24/7 technical support for WDM 1830PSS Product Family and interoperability with NFM-T / WSNOC NMS. Duties include support for New Product Installation (NPI) and Pre-sales assistance. Work with a team of engineers to support the identification, characterization and verification of design defects or deficiencies in deployed products. Diagnose and characterize product problems and symptoms prior to escalation to R&D by replicating product defects using lab equipment. Act as a direct interface to R&D to create, monitor, and report on Defects, ECOs, RCA, and FRB Administration via DDTS. Write and review generic test plans for customer lab evaluations, major initial network deployments and field trials. Develop, verify and document upgrade procedures in customer’s networks. Review and provide technical feedback on customer documentation.---Successfully contributed to TEC Teams goals and targets regarding ticket count and turn around.---Became Lead/Point of Contact for TEC Lab/Data Center Operations and Maintenance which includes Node Installation, Upgrades, Configuration, Fibering, and inventory management.

Bridgewater, New Jersey, United States

Ericsson/iconectivSenior Engineer/Analyst – Solutions and Operations QA, Number Portability Administration Center (NPAC/LNPA)Analyzed requirements and wrote and executed test plans. Ran automated test cases. Defined strategy and oversaw workflow. Reviewed and collaborated with Solutions Architecture, systems engineers, and Development on methodology, procedures, and customer documentation. Used JasperSoft and ServiceNow on workflow ticketing systems as reports tester and Subject Matter Expert.---Appointed to define test strategy, test areas, defect tracking, and traceability for new Solution Test Group; Improved readiness to provide NPAC service to telcom industry through end-to-end testcases by defining and executing use cases that spanned software components, third-party software, trouble ticketing, Operations, customer interfaces, Help Desk, and methodology and procedures. ---Transitioning NPAC from one company to another company was considered the largest and most successful telecom project in history; we completed the project while detecting and fixing previously unfound defects.

Piscataway, New Jersey, United States

Ericsson/TelcordiaSenior Engineer/Analyst – Software Systems Engineering and QA (Granite, Catalog Manager)Led the discovery and reconciliation process for the inventory system. Wrote requirements and interface control documents to customize discovery and reconciliation solutions for customers. Analyzed requirements and wrote and executed test plans to monitor QA as part of SCRUM team.---Discovered documentation defects where functionality description and procedures were missing or inaccurate; helped write first interface document and the subsequent test plans.---Validated/tested a centralized order management system that automated workflows and coordinated manual work activities across services, systems, and groups.

Piscataway, New Jersey, United States

Telcordia/BellcoreSenior Engineer/Analyst – OSS/BSS Solutions and Product Test (TIRKS, NSDB, WFA, Tranport)Appointed the lead tester for a cross-product/cross-platform solution. Worked with system engineers, solutions architects, and software developers as the Subject Matter Expert to design enhancements and new features while ensuring the technical alignment of system requirements and customer expectation to functionality and usability. Made business decisions for directors as representative to the Department Product Committee. Analyzed and directed performance and usability enhancements based on customer feedback. Authored and delivered product training.---Customer realized more than $9M in savings from the deployment of the new feature.---Saved the customer time and effort in refining and defining operational methods and procedures prior to rollout; this process became standard for the customer acceptance testing strategy.--Customer saved time on troubleshooting, reconciliation, enhancement, and subsequently development while seeing improved performance and through-put with less fallout after fixing performance issue with the code.---High-quality solution was delivered under budget, which enabled customer to realize projected revenue by organizing internal and external test teams.---Customer reported impressive employee readiness, skill level, and knowledge after training.---Network Element Experience: Lucent, Nortel, Tellabs, Alcatel, Ciena, Nokia, Fujitsu

Greater New York City Area

QA Lead Electronics Technician – Biomedical Product Test---Appointed to Engineering Product Quality and Improvement Committee. ---Improved product prior to rollout by discovering usability issues and providing customer feedback while guiding engineering in testing new products, enhancements, and features as FDA audit representative for QA. ---Reduced the defect rate and returns/replacements by fixing mechanical flaws in the refurbished units process, which became part of Returned Goods (RG) procedure.