Roles & Responsibilities: - Managing Geekay IFM vertical end to end (incl. Soft, Technical, Guarding Services, etc.).- Operational Excellence. - Team Leadership (Hiring, Mentoring & Performance Management).- Business Development & Referenceability.- Technology & Innovation. - Strategic & Financial Planning. - Budget & Credit Control.

PAN India portfolio with renowned presence in 80+ cities and 14+ branch offices. Managing clientele of 400+ and employee strength of 25000+ in delivering broad line of IFM and Skills/Staffing business verticals.KEY ROLE & RESPONSIBILITIES:- Monitoring & Driving PAN India Operations. - Designing & Implementing operational processes, system & policies.- Monitoring Quality & Training.- Client Connect programs to be planned, implemented & driven.- P&L & Budget monitoring and control. - Ensuring organic growth of the business- Ensuring smooth functioning of backend support systems.- Driving & evaluating operations team & HOD KPI's.- Driving and implementation of automation in operations.- Supporting DSO to be maintained as per set target.- Prepare & Maintain various data / MIS for business review / analysis etc.

With Sodexo India Services Private Limited then, hired on 3rd Sept’2019 in capacity that of a National Account Director – India. Having recognized of my successful delivery as NAD, was transferred to Pune in Nov’2020 to take on Regional Manager Operations role for IT&ITES and Diversified Segments for a portfolio size of 5M Sqft, employee strength of nos. 1400 & delivering monthly revenue 4.3Cr for broad line of IFM services in IT&ITES & I&I (Industry & Infra) business segments.--- --- ---NAD (NATIONAL ACCOUNT DIRECTOR): Account: Zee Entertainment Enterprises Limited Purview: PAN India Scope: Soft Services and Hard Services Number of offices/Sites: 17 Total Team Size (headcount): 262 (includes ground staffs, executives and managers) Real Estate foot print: 5,16,720 sqft ROLES & RESPONSIBILITIES: -Single Point of Contact for ZEEL Group Pan India. -Manage the contract across PAN India and ensure its performance and compliance. -Responsible for financial and operational results. -Interface with senior management and be a member of ZEEL strategic committees. -Focal point for Regional Contract service delivery. -Decisions making and implementation. -Work in close relationship with the Sodexo Global Operations Team. -Lead the central management team. -Take Complete Ownership and Deliver contractually agreed SLAs .

With Jones Lang LaSalle then, in capacity that of an Sr. Manager Operations – WEST INDIA supporting array of clients/accounts having local, national and regional presence and operating in Net Pass Thru, Cost Plus, GMP and Guaranteed Savings business models. Furthermore, preforming site due diligences into soft, hard and EHS services. Leading operations for new account transitions and go-lives.Additionally, conducting site due diligences into soft, hard and EHS services. Leading operations of new account transitions and go-lives. Delivering projects within committed quality, time & cost parameters. Experience in lease / leave and license negotiations and agreements, setting up infrastructure for start-ups and expansion projects, compliance (Labour/Finance/Sourcing), sourcing/vendor management, transitions, drafting and managing OPEX/CAPEX budgets, risk assessments, EHS, employee engagement, development and welfare management. Expertise of managing multiple offices/sites (locally/remotely) spread across the country/region along with, collaborating closely and extending support to Global/Regional operational needs, business development and certain with effective and efficient Client Management.

Johnson Controls (GWS Vertical) was globally sold to CBRE then, resulted in my lateral movement to CBRE as Facilities Manager – India on 1st Sept 2015 and effective 1st Jan 2016 was promoted as Customer Business Manager. As CBM/KAM, representing MSD India among 13 countries, with a revenue portfolio of INR: 6Cr/PA of MSD Human Health segment & INR: 60L/PA of MSD Animal Health segment, operating guaranteed savings & cost plus commercial model _ Global Account.KEY ROLES & RESPONSIBILITIES:-Managing & Maintaining PAN India Office facilities of our client MSD admeasuring 1.20Lacs sqft with foot prints in Mumbai, Gurgaon, Kolkata & Chennai & Pune.-Handling financial budget portfolio of INR: 6Cr/PA (MSD HH) & INR: 60L/PA (MSD AH) with guaranteed savings & cost plus commercial model _ Global Account.-Developing & Managing people with direct reports of key positions like the AFM, FE, FOE & indirect reporting summing a total of appx90+ subordinates. With self reporting into Director Life Sciences – APJ (Global) & General Manager (Local).-Expanding strategic relationships with our client for; continued/assured business.-Establishing productive, professional relationships with key personnel in assigned customer accounts by maintaining high customer satisfaction ratings meeting company standards.-Coordinates with the involvement of company’s key personnel (SMT/CMT), BU Heads, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.-Work with the key departments (HR/Finance/Procurement/D&L/HR/Marketing BU’s) to develop and execute day to day operations & all major events/presentations/projects.-Proactively assesses, clarifies, and validates customer needs on an on-going basis to enhance customer satisfaction & delight.-Gaining required training and development objectives within the assigned time frame and further cascading it over to down lines for, process improvisations and superior results.

KEY RESPONSIBILITIES OF THE ROLE:FINANCIAL-Ensuring efficiency & effectiveness of resources such as people, processes & systems.-Setting up of Processes & Systems for Capital/Operational Budgeting & ensure necessary approvals.-Preparing Annual Budget-Cost Control.-Inventory Control.-Supporting the development & implementation of key procurement strategies/contingency plans.CUSTOMER-Conducting quarterly customer satisfaction surveys, result analysis & improvement action plans.-Introduce effective escalation Matrix for the Admin Function across the organization, to address to the employee grievances and take necessary measures.-Regular meetings with Zonal Heads, Centre Heads & Admin Managers to ensure involvement, support & satisfaction.OPERATIONAL-Overall control over Admin & facilities functions of the organization.-Responsible for implementation of organization wide administrative initiative.-Directing and planning essential central services such as reception, security, maintenance, mail, record -archiving, cleaning, catering, waste disposal and recycling.-Standardization of facilities & infrastructure across locations.-Adopting and benchmarking Admin best practices across locations.-Responsible to manage Integrated Facility Services (Security, Housekeeping, Canteen, Transport, Events & Field Trips ) across locations.-Supporting Legal Matters under purview. And agreements vetting, etc.-Adherence to Compliance & Statutory Audits.-Ensuring the occupants & the building meets health and safety requirements.PEOPLE DEVELOPMENT-Lead, manage & direct the work of the department to ensure departmental targets are achieved.-Recruit, & induct new staff to the work of the department to, ensure required standards are achieved.-Monitor the performance of the staff and ensure, necessary direction and trainings are provided.-Embrace Employee engagement & Reward/Recognition encouraged

KEY ROLES & RESPONSIBILITES:-To direct the daily workflow in the centre by overseeing, prioritizing and delegating to centre staff in order to meet deadlines and service levels.-Continually seeks ways to maximize service revenue in the centre.-Servers as the first line of escalation and resolution of clients concerns and issues.-Focuses on client retention, through providing the "WOW" factor to our clients by taking pride in continually keeping the centre "Show Ready" by ensuring the business lounge/cafe all times through personal efforts and effective utilization of the centre team.-Responsible for conducting client meetings throughout the customer journey beginning with the move-in questionnaire (MIQ) prior to move-in and new clients orientations while seeking to build relationships with clients in an effort to build awareness and usage of administrative support/services.-Assist the Area Director with fact finding and preparation for renewals and completes the renewal process. When allocated renewal responsibility by the AD.-Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.-Builds, manages, motivates and trains centre teams to deliver exceptional customer service.-Provides the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional business environment.-Serves as backup for all centre positions.

KEY ROLES & RESPONSIBILITES:-Incident Management, Problem Management & Relationship Management.-Maintaining resource plans to make sure that availability of adequate headcount for daily production.-Monitoring the performance of team members, assessing the quality and efficiency in process & operations front.-Categorizing team members as per their technical abilities to identify training needs to improve overall team efficiency and effectiveness.-Working on remote administration & Managed Services software’s with a team of NOC Engineers. -Preparing & compiling weekly/ monthly MIS reports, SOP and Presentations pertaining to process, customer satisfaction activities, targets & accomplishments and productivity; handling clients concerns.-Ensuring a proper coordination between different department functioning internally for quick and prompt resolution. -Supervising and managing of chat tool – RESCUE; ensuring adherence in the defined SL-Managing schedule adherence of the reporting shifts.-Managing escalations from all partners for accountable line of business.

KEY ROLES & RESPONSIBILITIES PERFORMANCE-Ensure that the team delivers and exceeds client and internal key metric targets and performance benchmarks-Manage and reduce staff attrition.-Ensure that self and team attend work on the working days assigned w.r.t leave structurePROCESS-Effectively comply with and consistently follow the procedures as laid down.-Develop continuous improvement plans to enhance team performance and build efficiencies PEOPLE-Effectively develop, manage & motivate team members to achieve their professional & organizational goals-Demonstrate strong leadership; lead by example. Support team and delegate responsibilities effectively.-Maintain effective communication and empathy across all levels – superiors, peers and team members. Communicate performance standards, monitor, provide feedback, review and recognize and reward all achievements.