Joseph Awad Email and Phone Number

High-performing, customer-oriented professional with demonstrated experience in areas of customer quality, team leadership, system architecture and hardware/firmware design & integration. Extensive experience in HDL design, simulation, and verification (VHDL / Verilog) and expertise in VIP Core design (Video Interface Peripheral), RAMDAC and other Video Applications. Ability to explain complex concepts and ideas to non-technical individuals. Excellent communication, team orientation and… Show more High-performing, customer-oriented professional with demonstrated experience in areas of customer quality, team leadership, system architecture and hardware/firmware design & integration. Extensive experience in HDL design, simulation, and verification (VHDL / Verilog) and expertise in VIP Core design (Video Interface Peripheral), RAMDAC and other Video Applications. Ability to explain complex concepts and ideas to non-technical individuals. Excellent communication, team orientation and problem-solving skills. Granted US Patent. Show less

Managed Customer issues (enterprise products) For major customers.• Work cross-site with CTS, Factory, WW FA teams to address / resolve customer issues.• Drive Failure analysis to root cause and corrective actions.• Provided CQE team training on Enterprise drive electronics.• Ongoing CQE support on hardware / firmware error isolation.• Work with various task force team and provide system level analysis and guidance on major failures and critical issues (system level… Show more Managed Customer issues (enterprise products) For major customers.• Work cross-site with CTS, Factory, WW FA teams to address / resolve customer issues.• Drive Failure analysis to root cause and corrective actions.• Provided CQE team training on Enterprise drive electronics.• Ongoing CQE support on hardware / firmware error isolation.• Work with various task force team and provide system level analysis and guidance on major failures and critical issues (system level, firmware / hardware support).• Collaborate with data analytic team to better identify various failing mechanism and enhance / improve the tools to generate a more accurate and higher coverage of failing mechanisms.• Still support Dev. And FA team on drive electronics failures with a system level view (Relating errors to customer system issues or firmware bugs / features).• Provided Dev. Team with several recommendation on firmware enhancements to minimize either un-needed failures or enhance failure analysis process. These features were implemented on common code base and follow-on. Show less

• Generated a “living: FA document, used worldwide to understand and diagnose failures relating to data moving from host system to and from enterprise drives. This document was already used During Firmware code development and bring up By Test Team to improve RMA error reporting and by FA team to debug drive electronic failures and isolate hard failures from firmware bugs etc.• Provided training to all company FA & manufacturing sites for enterprise products (San Jose, Singapore, and… Show more • Generated a “living: FA document, used worldwide to understand and diagnose failures relating to data moving from host system to and from enterprise drives. This document was already used During Firmware code development and bring up By Test Team to improve RMA error reporting and by FA team to debug drive electronic failures and isolate hard failures from firmware bugs etc.• Provided training to all company FA & manufacturing sites for enterprise products (San Jose, Singapore, and Thailand). Major topics covered. Understand the building blocks of a drive logs.• How, where, and when errors are logged, how to debug without losing drive failure evidence, how to parse and process debug snapshots and identify failing locations and failing patterns, how to read all ETM traces, how to correlate failures to a hardware fault or to firmware issues and how to connect all events to see system issues were a contributor to the failure.• Developed FA guides and processes with emphasis on quality and customer satisfaction.• Worked with various development to address corrective actions and requested “Lesson Learned”.• Managed product specifications for 6 enterprise products.• Worked with program office to define all product requirements.• Conducted several reviews per product line though out the product development cycle leading up to final release to the customer. Show less

• Designed SCSI Controllers for all Enterprise HDD products until the last SCSI product on 2005• Managed all architecture, design, verification, and hardware bring-up. • Achieved best in the industry for command overhead processing.