Joseph Bachand Email & Phone Number

Boston, Ma, Us

• Provide excellent customer service in both written and verbal communication.• Troubleshoot, resolve, and document telephonic and emailed client requests for a variety of hardware and software issues.• Collaborate with level II, management, and specialty teams for ticket escalations.• Handle a high volume of phone calls and emailed-in tickets in a timely manner to meet SLA while maintaining quality customer service.• Set up new users' access in systems, restore access for login issues, and terminate access for offboarding users.

• Assisted all operations within the store including cook, cashier, and line management.• Utilized math skills to maintain excellent money handling and sales tracking.• Performed data entry for vendor orders and processed inventory.• Oversaw and processed catering orders.• Managed team organization and performance.• Certified trainer of new employees.