Joseph Barnes Email and Phone Number

Successfully delivering a strong and impactful UK presence at COP29 for the UK Government in Baku, Azerbaijan. Facilitating our delegation's accreditation, Ministerial engagement, logistics, programme, security, IT and country liaison.

> Managing cross-departmental affairs including COP UK pavilion planning.> Attended COP26 conference in Glasgow for BEIS to facilitate ministerial affairs> Led ministerial briefings and support for the COP26 Summit in Glasgow. > Jointly running the International Climate, Energy & COP Hub> Supporting the Product Efficiency Campaign for COP26.

Assistant Manager on the Participant Audit team for Renewable Electricity Schemes with focus on the Renewable Obligation.Edited and finalised technical audit reports of electricity generating stations, working alongside external auditors.Delivered the Renewable Obligation audit program; carried out the processes of Supplier and Generator audits on the RO Scheme.Communicated technical and detailed information to external stakeholders and internal colleagues.

• Administered audits for the Government's Renewable Obligation (RO) Scheme on behalf of Ofgem• Full responsibility for a large number of audits• Worked with external organisations to progress audit reports from creation to delivery• Created and distributed packs of information to external audit organisation• Communicated with electricity generating stations across the UK to enable their compliance• Assisted in compiling data for KPI and MI Reporting• Make various improvements to team processes (amending template letters and process documents)• Provide support on ad-hoc projects• Part of the communications team for Renewable Electricity, where I created internal newsletters

• Review energy output data for accredited stations to the Renewable Obligation Scheme in line with UK legislation• Communicate effectively with a range of stakeholders, raising and responding to queries within KPI• Identify and escalate issues to managers when appropriate• Accurate record keeping and ensuring a robust audit trail of correspondence• Follow standard operating procedures to meet legislative requirements

• Awarded first place for my customer interaction performance statistics two months running, collected over 90% of all customer data for the Customer Relationship Management tool Tessitura• Obtained exceptional skills in communication and sales in a busy and high pressure environment, served up to 300 customers per day on the Information Desk and Ticket Desks• Trained in and experienced in conflict management, emergency evacuation procedures, health and safety and fraud prevention for face-to-face payments

The annual Somerset House Ice Rink is considered one of the most prestigious winter tourism ice rinks in the world, located in this famous art and culture charity trust on the river Thames. I worked to provide the highest quality of visitor services, delivering an outstanding level of customer service. - Provided front of house services to the Somerset House Ice Rink. - Served hundreds of visitors daily during highly busy holiday period. - Organised hundreds of cloakroom items in a team. - Maintained orderly queues and ticket scanning.- Attended customer needs and special help requirements with professionalism.

• Created, oversaw and delivered social media and email campaigns• Running London policy events with LSx in collaboration with organisations such as the Greater London Authority (GLA), running the media coverage of the event• Integral in communications for projects including 'Green Mosques' and 'Warmer Homes'• Created documents for dissemination to corporate clients and partners, included bids for grants• Managed all of LSx content on all media platforms for the company• Covered inter-organisational events live on behalf of LSx through media platforms• Promoted events to corporate and community partners• Mentored colleagues to effectively use media platforms, create and publish content for web

• Served drinks to a varied customer base, working with up to six people during busy hours• Built excellent rapport with regular customers• Mentored new employees into the bar staff role, teaching them the practical and customer service skills, building a strong team mentality and friendly atmosphere to work in• Delivering excellent customer service, whilst maintaining efficient and safe operation of the bar • Liaising with clientele who book the rooms for parties, dance classes, martial arts as well as those putting on the plays and musicals on in the theatreYe Olde Rose and Crown is a Social Enteprise Pub that works with local communities, housing a food bank and regular fundraising events for charity. The Theatre Pub gives the local population space to hire for recreational activities, put on live music, and the theatre hosts high quality plays and musical productions

• Developed the new Thames Chase website, filling it with content I created, or that which I sourced from members of the charity, stakeholders and affiliated organizations.• I ran all the media platforms, integrating the promotion of the new website, news and events, using Google analytics and Hootsuite to track user engagement and traffic• Running email campaigns and improving their MS Excel client database• Designing new developments to the website coding (layout/design on CCS software) & improving SEO optimisation• Making visitor centre improvements including installation of Wifi, Wireless TVs and interactive iPads aimed at increasing community engagement with new website & upcoming events• Responsible for contracting landscaping companies to negotiate a price and feasibility of constructing a new footpath to the centre; asked the forestry commission for pathway blueprints and consulted Environment Agency for guidelines on relevant legislation• Part of the team tasked with creating bids to secure grants and funding from large organizations such as Veolia and National Lottery for the charity• Integral in creating content for, and launching the Thames Chase Plan - a document made every ten years for the organisation and its stakeholders, setting out the charity’s achievements and subsequent plan of action for the decade• Collaborating with external stakeholders such as The Forestry Commission, National Trust, Wildlife Trusts and Environment Agency, to organizations such as local running, riding and walking groups• Helped create a new phone and tablet App for the called the Big Green Destinations (Fund) aimed at linking all destinations in the community forest together

• Organiser for multiple local, national and international camps structured around geo-political themes• Member of The Woodcraft Folk for over ten years, collaborating with other organisations under IFM-SEI• Responsible for engaging young people through organising and participating in camps in a variety of countries in Europe• Planned and ran workshops engaging with people aged 8-16yrs with social and geo-political issues such as human and children's rights, water security, climate change, mental health and environmental pollution• Attended weekly meetings to discuss political issues in our members' communities