Provide technical assistance and troubleshooting on systems used for payment processing, including credit card terminals, point-of-sale devices, payment gateways, and online payment platforms. Monitor and analyze payment transactions to identify problems such as declined transactions, authorization failures, and any other errors resulting from the processing of payments.Enforce industry regulations and Payment Card Industry standards by proper updating of the knowledge regarding regulatory requirements, implementing the necessary security measures, and continuous auditing and assessment. Research, elaborate on, and maintain technical documentation, including user manuals, guides for troubleshooting, and articles in the knowledge base, that help the customers and internal teams understand how payment processing systems work and to troubleshoot effectively technical issues from those systems.Answer customer inquiries by phone, email, or online chat in a timely manner that will be helpful; questions will be answered, technical issues troubleshot, and problems with payments identified and resolved to ensure complete customer satisfaction.Use ticketing systems or issue tracking tools to log, track, and categorize technical support requests by priority to resolve customer issues promptly and document the support performance for future reference.

Answering incoming phone calls and online enquiries.Logging customer details and comments in our system.Scheduling appointments and following up with any "no show" customers.Maintaining thorough, up-to-date knowledge of our products.Adhering to all company policies and procedures.Maintaining contact with customers to ensure they are satisfied with our service.Ensuring potential customers are aware of any promotions.Assisting with various other tasks at the dealership.Contacting our financial services/banks to verify customer information.