Helping Key Stage 3 students with various tasks, such as reading, writing, problem solving and learning. This required an ability to engage with children and make the lesson fun and enjoyable, whilst remaining professional and focusing on the student's individual learning.

Preparing resources for student lessons. This involved filing and general support for several different teachers, however this could include working in other areas of college if and when needed. A flexible approach to assist/cover other departments when necessary was required. Dealing with deadlines, and maintaining a high standard and professional approach.

Sorting mail into the correct postcodes, transporting sorted mail to the correct places in a safe yet efficient manner. Duties also included recording the traffic of sorted mail being sent to dispatch with the correct labels and general cleaning duties (EG: sweeping the floor, clearing up the workspace). This required a keen eye for detail, and high flexibility to perform any ad hoc task in the warehouse if and when needed.

Observing a wide range of roles taking part in the Jobcentre. This involved customer advice, reception work, one-to-one meetings, group sessions, calling customers about appointments and other administrative tasks such as filing, photocopying, creating information packs, etc. This required an in-depth understanding of data protection, as I was handling personal and sensitive data. It also required me to wear appropriate attire and look inviting to customers, be clear and coherent and to be adaptable to learn new things about the company and engage in some of the activities that the employees would do in their normal role.