General Assistant
Pontefract Jobcentre
Observing a wide range of roles taking part in the Jobcentre. This involved customer advice, reception work, one-to-one meetings, group sessions, calling customers about appointments and other administrative tasks such as filing, photocopying, creating information packs, etc. This required an in-depth understanding of data protection, as I was handling personal and sensitive data. It also required me to wear appropriate attire and look inviting to customers, be clear and coherent and to be adaptable to learn new things about the company and engage in some of the activities that the employees would do in their normal role.