Joseph Bellagamba Email & Phone Number

Norcross, Georgia, United States

Alpharetta, Georgia, United States

- Highest team engagement pulse score for 3 consecutive years (FY20 = 4.8, FY19 = 4.6, and FY18 = 4.7).- Introduced and implemented a new save program that reduced FY20 controllable losses by 4%.- Motivated managers and front-line associates with training and presentations.- Increased client retention by 3% in the SBS South Region, highest retention rate in the country. - Managed team of 10 associates (mix of local and remote), working in different departments (3 - TLB / 6 - Control / 1 Fraud). - Resolved complex and escalated payroll/tax related inquires. - Successfully kept South Region operational by coordinating Disaster Recovery efforts.- Created and presented to Senior Leadership detailing monthly losses, areas of opportunity, and risks. - Recognized at Regional Town Hall as Top Performing Manager.

Alpharetta, Ga

- Successfully implemented 3 major delivery initiatives in FY13 which resulted in more than half a million dollars in savings for the South Region in FY14. - Decreased delivery expense from 6.9% of processing revenue in FY10 to 6.6% percent in FY11, resulting in a $485K annual profit. - Demonstrated ability to quickly learn new departments, job functions and deliver positive results.

Alpharetta, Ga

- I was one of six associates chosen to relocate to Georgia and launch new ADP platform.- Managed project team in consolidating processes and procedures for 6 different offices to form one South Region.- Managed team of 14 Client Service Representatives. - Utilized one on one’s to help promote 6 members of my team within 1 year of hire date.- Improved Quality Service Score by 18 points by forming collaborative team meetings.

Alpharetta, Georgia, United States

- Managed team of 15 Implementation Specialists in starting new clients to ADP.- Hired and trained staff of 50 associates.- Transitioned existing client of base of over 5K clients to new ADP software platform (RUN).- Resolved quarter and year end out of balance issues.

Parsippany, New Jersey, United States

- Assisted new hires with ADP software questions.- Responsible for quarter/year end closing of client base.- Continue to perform task of Client Service Rep.

Parsippany, New Jersey, United States

- Assisted clients with payroll and tax related questions.- Entered payroll data.- Averaged 50+ client calls a day- Outbound calls to follow up on negative/unresolved Client Service Surveys