Joseph Benitez Email and Phone Number

* 12+ years Client Service experience in ASC 740 related services such as developing business processes around provision, assisting clients with the software vendor selection process, and providing training for Food and Beverage, Health Care, Insurance, and Oil & Gas companies* As the Tax Specialist on engagements, role includes management activities (scheduling, billing), information-gathering from the client, scheduling of workflow and resources across product team to meet client deliverables. Review of existing client processes with recommendations for automation/improvement* 12 year’s experience as Developer and contact liaison with Corptax Workpapers (MART, SQL syntax) and Corptax Office (excel ad-in) custom solutions for Tax Management Consulting (TMC) group’s engagements* Key resource in our Tax Technology group providing Provision software implementation or re-implementation using Corptax ADP/AGP/ and latest Provision product suites* Evaluation of existing tax environment, documenting processes, and working with multiple teams to identify areas for improvement * Designing process improvement plans, including implementation of new systems or modification of existing systems, and executing on plans to accomplish specific set goals * Managing long-term technology/process improvement projects, ranging from months to years in duration, successfully coordinating dynamic goals and maintaining staffing, budgets and deliverables * Discussing issues with clients, understanding their needs, and providing efficient and effective solutions * Applied agile implementation methodologies to implement client provisions into provision software* Developing and performing training for internal and client use

* Andersen project & staff was acquired by Jackson Hewitt. Responsibilities/duties are primarily identical to those listed for Andersen employment* Worked closely and lead cross-functional teams to thoroughly research and test requirements, limitations, and functionality on tax and/or related software applications* Identified multi-functional project discrepancies/inefficiencies and implemented new methodologies for software redesign* Designed/implemented new tax applications for Windows based Tax Product as well as maintain/update existing applications for use in franchisee offices* Analyzed product defects and implemented quality control procedures. Performed unit and integrated testing (UAT) of software* Effectively communicated status, change request process, and potential risk issues to internal and external stakeholders

* Managed and created annual performance evaluations for 15+ employees in a team environment* Responsible for generating project intermediate and end deliverable dates of the software development life cycle (SDLC) via Microsoft project* Scheduling of workflow and resources across product team to meet departmental deliverables* Responsible for the development and presentation of training sessions for new developers and testing personnel in the use of the firm’s development tools* Assigned team lead role. I was personally responsible for the development of several software components and supervised both developers and testers* Established business rules and communicated requirements to system programmers* Set standards and deadlines for department content developers* Provided project status to senior management and recommended appropriate actions to meet department deliverable deadlines* Designed, developed, and tested both individual and corporate (federal and state levels) tax software for Aplus tax and Profiler project* Analyzed business problems, implemented quality control procedures, and recommended action for scope of software design* Responsible for researching and the implementation of Electronic Filing for individual states assigned* Effective communicator in disseminating information from process committees, management status meeting, and personal objectives to my team* Ability to gain thorough knowledge of features, functions, and benefits of the appropriate technology environment and tools of tax software development* Met deadlines and completed assigned goals on time with minimal supervision* Provided support to tax products by answering customer questions as well as recording requests for future enhancements based on current needs* Monitored project files and assured content accuracy for scheduled CD and Internet program releases (modified visual basic application to ensure quality of individual program releases)