Joseph Beran Email and Phone Number

Handle incoming client and member inquiries related to their HRA and medical insurance plans through phone and email support linesProcess HRA claims for membersGenerate and issue monthly client invoicesVarious reporting and administrative tasks as neededSupervise one Client Services Representative and assign tasks as needed

Handle incoming client and member inquiries related to their HRA and medical insurance plans through phone and email support linesProcess HRA claims for membersProcess enrollment changes received by clientsGenerate and issue monthly client invoicesVarious reporting and administrative tasks as needed

Process supply orders to dozens of international contractors, review invoices and customs documentation, generate requisite forms and applications for importing of materials, track deliveries and coordinate to ensure warehouse is able to process cargo arrivals.

Provide technical support and troubleshooting for internal and external customers; construct and provide reports used by internal business intelligence and large enterprise customers; perform large account updates via API; assist in influencing customer driven development by advocating for customer requests directly with developers and product managers; track platform or service level issues on mobile apps and video streaming service; train front-line support staff in handling of common… Show more Provide technical support and troubleshooting for internal and external customers; construct and provide reports used by internal business intelligence and large enterprise customers; perform large account updates via API; assist in influencing customer driven development by advocating for customer requests directly with developers and product managers; track platform or service level issues on mobile apps and video streaming service; train front-line support staff in handling of common technical issues; liaise with the mobile app development team to provide customer insight and improve communications between developers and customers. Show less

Provide technical support and troubleshooting for internal and external customers, construct and provide reports used to fuel business intelligence, assist in influencing customer driven development by advocating for customer requests directly with developers and product managers.

IT sales and solutions for small to mid-size businesses, working with personal computing; network security; servers, storage & virtualization; mobile device management; physical security and surveillance and many other areas.

Processed inbound purchase orders from phone, email and fax, as well as working on several miscellaneous administrative projects.

Provide technical support to merchants on the Amazon Seller Central platform, as well as uncover opportunities to improve on the user experience and streamline support.

Compile user feedback, develop creative solutions and script changes to game database using simple SQL queries, test changes in an alpha environment. Draft customer facing release notifications for new content. Assist in managing an online community.