Joseph Berardis Email & Phone Number

Colorado Springs, Co, Us

Cambridge, Ma

Leader and mentor of the Help Desk service team.Respond to various technical issues across all departments in the organization.Manage macOS, iOS, and iPad OS Clients with Apple Management tools Like ABM and JAMF Pro/JAMF Cloud.Provide tier III escelation support for wide array of technical issues. Manage user licensing and group assignments in JAMF Pro, responsible for Device Enrollment, Automation, Application Deployment, for users on iOS, macOS, and iPadOS Devices.Administer computers in Carbon Black antivirus admin center.Quick learner, and self motivated to learn new systems, a reader of manuals. :)Troubleshoot networking, software, and process issues around the company and plan/execute solutions to various problems and challenges that present themselves in daily operations, while maintaining a sense of prioritization on issues that is appropriate.JAMF AdministratorApple Business AdministratormacOS AdministratorWindows AdministratorSCCMPDQ DeployO365 User and Group AdministratorExchange in a Hybrid Environment

Greater Boston Area

North Adams, Ma

-Be the primary point of contact for student related IT support issues.-Assist students with network related hardware and software problems(e.g., connecting to the dorm network or wireless network).-Facilitate and/or administer the repair of student computers. -Answer student phone calls and provide tech support via phone.-Submit detailed trouble tickets whenever necessary.-Act as a Lab Monitor when necessary.-Assist in training and development of new Helpdesk Consultants and Lab Monitors-Perform miscellaneous tasks on occasion when requested by theHelpdesk Manager

Stoneham, Ma

· Researched, Planned, and Installed a large-scale Voice Over IP Phone System for the Trustees of Reservation· Frequently involved in collaborative telephone conferences· Repaired office grade computer systems and wireless/wired computer networks· Operated independently on assigned jobs and projects