Joseph Bianchi Email & Phone Number

Green Bay, Wisconsin Metropolitan Area

Manage all activities related to Service and Parts for TRI/TRA locations

Brillion, Wisconsin, United States

Program Manager for new Customer Satisfaction (CSAT) program and Warrantyo Established first ever Ariens CSAT program, to include publishing of a handbook, creation of reports, customer data analysis, training and facilitation of problem solving teams.o Improved customer satisfaction from 7.8 out of 10 to 9.0 in the first six months. Improved NPS scores to.

Brillion, Wisconsin

Operations Director for new Ariens Co Rapid Care facility focused on manufacture, kitting and assembly of OEM service parts, accessories, and attachments.o Managed the establishment of the first ever Rapid Response Shop, to include transfer of over 75 pieces of equipment, 25 full time employees and numerous fixtures and dies from two facilities; maintained.

Port Washington, WI

Director of Operations: 2017 – 2018Responsible to Regional Vice President of Operations for an 81,000 ft2 fabrication, machining, painting, assembly, and shipping facility in Port Washington, Wisconsin for assemblies up to 50 tons for large crawler cranes. Led team of 72. o Produced zero injuries, won the President's Safety Award, and recertified the plant.

1/1 AVN REGT First Infantry Division, Ft Riley, KS

Responsible for 150 soldiers and 15 UH-60 Blackhawk helicopters at Ft. Wainwright, Alaska.o Managed first ever AVIM level mantenance program from an AVUM equipped unit and facility.o Improved operational readiness from 14% to 92% in 10 months in Arctic conditions.