Joseph Bircher Email & Phone Number

Omaha, Nebraska

Omaha, Nebraska

Individualized pitching instruction for baseball players aged 12-18.By taking into account each player's individual technique and anatomy, I provide specially designed workouts and drills to maximize both consistency and effectiveness of pitching.Educated both players and parents on aspects of maintaining a healthy pitching technique, exercises designed to promote arm health, and logic behind certain mechanical adjustments.

Omaha, Nebraska

-Coordinated scheduling of both facility and staff-Created and instituted safety practices for parents and ball players aged 6-18 in 300 occupancy building -On-Site manager charged with customer relationship management, emergency protocols, and conflict resolution-Promoted technological solutions to internal processes to save organization time and money.-Perform basic maintenance on facility machinery

Sioux Falls, South Dakota

-Achieved and maintained a high degree of physical fitness, mental preparedness, and emotional control. -Performed interviews with reporters and radio shows -Traveled across the nation, including overnight trips followed by long days of work-Developed the ability to handle split second decision making skills in front of crowds of thousands of people.

Greater Omaha Area

Served as the initial point of contact for clients. Maintained relationships by engaging with clients to identify and predict their needs while coordinating multiple computer systems efficiently. Supported clients and business partners via inbound phones with questions related to new account opening, account maintenance, account activity. Charged with identifying issues presented by clients and coworkers and presenting these issues to higher level problem solving groups. Provided information concerning account balances, history of items purchased/sold/transferred both in their account as well as past activity of specific stocks.

Greater Omaha Area

As a package car driver I was in charge of driving a set route to both deliver and pick up shipments in a safe and timely manner. I managed my own route and schedule, organized hundreds of packages daily in the most efficient order possible. Abiding to traffic laws, I drove through winter months with no accidents and exceeded my delivery goals. The position was seasonal in nature and I left the company in good standing with coworkers and managers alike.

Omaha, Ne

The Hayneedle, Inc customer care center ensures that all customers have an enjoyable online shopping experience.In this position my responsibilities included but were not limited to:-Respond to service requests and customer inquiries via both email and phone conversation-Assist customers with payment, assembly, repair, and return of products-Minimize necessary wait times for resolution for customers-Coordinate communication between multiple departments and companies to ensure customer satisfaction-Create an atmosphere of collaboration with customer to find a mutual solution to all issues-Investigate past and present issues to find underlying causes of these issues, as well as notify the proper entities to correct consistent errors. The position was seasonal in nature and I left the company in good standing with coworkers and managers alike.