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Extensive and diverse technical support professional ensuring efficiency and effectiveness in an Enterprise infrastructure; maximizing ease of use and productivity for customers. Diverse background includes, General, Pharmaceutical and Insurance Information Technologies. Specializes in root cause / trend analysis, troubleshooting, business continuity, teamwork, ownership of work and the ability to quickly build rapport.Expertise in desktop and laptop builds within a complex enterprise infrastructure. Continuous OS support including Windows 7 - 11 back to DOS. Exceptional organizational skills, excellent eye for detail, coordinate tasks to accomplish overall project goals and capacity to multitask. INDUSTRY EXPERIENCE:• Pharmaceutical and InsuranceTECHNOLOGIES:• Active Directory Users and Computers• Active Directory Administrative Center• 2016 Professional, Office365, OneDrive, InTune• PaperCut• ServiceDesk Plus• VNC, Cisco AnyConnect• LogMeIn Rescue, GoToAssist Rescue• Druva InSync Backup• BlueJeans Video Conferencing, Microsoft TEAMS video conferencing• Microsoft Exchange Admin Center• DUO 2 Factor Authentication• Maas360 Mobile Device Management• Mimecast Email Protection• ESET Endpoint Antivirus• CheckPoint EndPoint Security, BitLocker• Citrix Director• SCCM Deployments• Carbon Black• Hornbill Service Manager• Exposure to PowerShell1
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Lab Desktop Support TechnicianKelly Science, Engineering, Technology & Telecom At Dow Chemical Aug 2023 - Dec 2023• Upgrading R&D lab PCs with new hardware, software, Windows operating systems, networkconnectivity, anti-virus.• Problem determination and resolution• Performed PC configurations on campus in the labs, gathering information with clients, and assisting in creating deployment schedule with the team.• Responsible for performing installation of hardware, hardware diagnostics, maintenance,troubleshooting, repairs, installation of operating systems, computer security software and applicationsoftware.• Provided technical assistant to our user community with the configuration of peripherals like lab instruments, printers, etc.• Configured lab PC systems to IR/Dow specifications, following documented procedures, implemented, and trained users how to take image snapshot backups using Acronis software and monitor backups.• Troubleshoot and solved computer hardware issues (hard drives, network adapters, RAM, interface cards, etc.), local area network connectivity issues on existing systems and peripheral connectivity issues (e.g., USB/SCSI/serial interfaces)
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Lab Computing It Service EngineerCapital Staffing Solutions, Inc. Nov 2020 - Mar 2023Jacksonville, Florida, Us• Executed Windows 10 Operating System upgrades on laboratory applications typically integrated with instrumentation.• Applied customer specified benchtop computing design and processesfor client supplied computers.• Applied client security packages on vendor supplied lab computers.• Implemented Windows based security, including: user / group permissions, file / folder permissions, group policies, local security policies, etc.• Assisted with lab network infrastructure support.• Familiar with GxP (GLP) protocol.• Created and maintains project inventory of lab equipment, PC’s and software• Acted as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems.• Acted as Liaison for software/hardware related inquiries• Acted as an interface between client, business and corporate IT teams.• Participated in client team meetings• Worked on a team with members in New Jersey and California• Created great rapport with scientists• Supported labs across a 400 acre campus -
It AnalystBoston Scientific Aug 2019 - Mar 2020Marlborough, Ma, UsIn August of 2019, BTG International was acquired by Boston Scientific. -
It AnalystBtg International - Btg International Is A Specialist Healthcare Company Jan 2015 - Aug 2019Marlborough, Massachusetts, Us• Worked on a team with members in the US, UK, Canada, Australia and Israel. • Configured and installed first MS TEAMs video conference room in our office.• Assisted Network Infrastructure Team with troubleshooting network related issues.• Assisted IT Cybersecurity Team with suspicious emails / activity.• Created procedures for new and existing software.• Involved with BTG to Boston Scientific migration.• Supported onsite and field users via in-person, phone, email or remotely for computer, phone or iPad issues.• Added / deleted / managed desktop phones via Mitel phone system• Created / managed Active Directory accounts, distribution lists and security groups for all users via Active Directory and ADManager; configured / maintained Dell laptops, iPhones and iPads. • Site lead for North America network printer replacement project; assisted Project Manager with testing.• Assisted with office move; assembled, installed and configured over 100 monitors and docking stations• Managed expired laptop and iPad sale; generated over $7,000. -
It Support Technician @ Sharp Packaging Solutions (Not Helpdesk)Sharp Packaging Services Jul 2014 - Oct 2014• Installed and maintained local area network hardware including desktop PCs, laptops, mobile devices, peripherals, network nodes and wiring. • Answered, evaluated and prioritized incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking or other computer related technologies.• Interviewed computer user to collect information about the problem and led user through diagnostic procedure to determine source of error.Technologies used: Active Directory, MS Office 2010 Professional, Lotus Notes, TCPIP, TrackIt, VNC, Good Laboratory Practices (GLP/GxP), Trend Micro, Cisco AnyConnect
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Technician Ii At Xl Insurance (Not Helpdesk)Atos Aug 2010 - Mar 201495877 Bezons, Fr• Provide desk side assistance in a corporate environment, including Hardware and Software troubleshooting, client connectivity issues, including VPN and wireless networking, imaging and configuring new PC builds using images created with Microsoft System Center Configurator Manager 2007. • Server, data backup, basic networking and cell phone responsibilities. • VMware vSphere client virtual machine builds.Technologies used: Active Directory, MS Office 2007 Enterprise, TCPIP, Clarify, CA Service Desk Manager, iPhones / iPads, Cisco IP Phones, VMware vSphere client -
Lab Support SpecialistCognizant @ Astrazeneca Aug 2008 - Feb 2010Cambridge, Cambridgeshire, Gb• Participated in the processes for system recovery and security patching within the laboratory computing environment, maintained inventory of systems, provided incremental change management coordination and interfaced with other resolver groups in order to assist in providing solutions. • Troubleshoot and repaired laboratory related instruments, desktop pcs, and laptops. • Built working relationships with scientists to the point where they would contact me directly for assistance.Key Achievements• Serviced several laboratory instruments saving AstraZeneca thousands of dollars in vendor repairs.Technologies used: Good Laboratory Practices (GLP/GxP), Symantec Backup Exec System Recovery, Remedy, Ghost, eRoom, Shavlik Netchk, MS Office 2007 Enterprise. -
Deskside Support (Not Helpdesk)Cdi It Solutions / Ibm / Centocor Apr 2008 - Aug 2008• Provide level 2 support to all employees at Centocor, a leader in the field of biomedicines. • Install hardware and pharmaceutical based software applications for end users, troubleshoot and resolve various hardware and software issues, image – using Dynamic Imaging, update and configure IBM/Lenovo desktops and laptops. • Perform inventory tracking for all desktops and laptops.Technologies used: MS Office 2003 Enterprise, Remedy
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Part Time It Support (Not Helpdesk)Psi Cro Ag Feb 2008 - Apr 2008Zug, Ch• Provide daily technical support to office staff of a new Contract Research Organization (CRO). • Setup, configure and inventory pc/laptops for new and existing employees per corporate guidelines, assist with video conferencing, email spam problems and install local peripheralsTechnologies used: MS Office 2003 Enterprise
Joseph Bondi Skills
Joseph Bondi Education Details
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Spring Garden CollegeComputer Engineering Technology -
Maxwell InstituteBusiness Data Processing
Frequently Asked Questions about Joseph Bondi
What is Joseph Bondi's role at the current company?
Joseph Bondi's current role is Currently looking for a Lab IT Support position in the Pharma industry..
What is Joseph Bondi's email address?
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What is Joseph Bondi's direct phone number?
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What schools did Joseph Bondi attend?
Joseph Bondi attended Spring Garden College, Maxwell Institute.
What are some of Joseph Bondi's interests?
Joseph Bondi has interest in Environment, Culinary Arts, Home Improvements, Science And Technology, Digital Photography, Auto Repair, Animal Welfare.
What skills is Joseph Bondi known for?
Joseph Bondi has skills like Troubleshooting, Operating Systems, Windows 7, Active Directory, Servers, Technical Support, Networking, Cisco Technologies, Computer Hardware, Software Installation, Dhcp, Norton Ghost.
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