Joseph Bouaphaseuth Email & Phone Number

8680 Concord Center Dr, Englewood, CO 80112

-Monitor system capacity to determine its performance and provide monthly reports to identify and remedy performance bottlenecks-Daily maintenance, support, and troubleshooting of CUCM and Unity; daily tasks includes adding, removing or updating phones, users, and voicemail boxes -Maintain and update Meraki Solutions for enterprise managed customers.

550 84th Avenue, Thornton, CO 80229

-Provide operational network diagnostic and break/fix support for internal customer that in the event of production outages -Responsible for direct communication, working in liaison with other technical teams and customer service teams -Assist in monitoring, troubleshooting, and changing complex customer environment -Provide assistance, training, and.

7150S Fulton St. Centennial, CO 80112

Responsible for assessing customer trouble tickets, troubleshooting operations issues, and providing technical solutions to operational problems.- Act as an escalation point for Managed Services customers.-Perform adjustments to customer networks as needed or upon request.- Ensure that customer configurations across multiple platforms are kept up to date..

7150 S Fulton St. Centennial, Co 80112

Responsible for the remote installation, configuration, and testing of managed services equipment for new customers, and replacement equipment for existing customers.-Configuration, turn-up, and testing of managed services equipment for day 1 customer -installations; day 2 support of existing customers..-Work with Off-net providers to troubleshoot.

550 E 84th Ave, Thornton, CO 80229

IT operations support, disaster recovery, and managed hosting environments for more than 10,000 customers worldwide. To manage and maintain operations for 90 hardened IT facilities with 5million+ square feet of operations space.-Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams.

6300 Diagonal Highway, Longmont, CO 80301

Responsible for handling critical outages by taking the initial call, completing the screen analysis of the reporting issue, and appointing appropriate technical support team required to resolve the issue in a timely matter. While assisting new agents in group chats by bringing them up to speed with our internal processes and daily tasks.-Independently.

Cisco Technologies

Cisco Certified Network Associate

Education record