Manager of the Help Desk team that supports technology boot camps at ThriveDX

• Provided an evaluation and potential solution for customers dealing with uncontrollable debt in order to help them improve on their current financial situation.• Analyzed and assessed various customers credit reports.• Educated clients on how various consolidation and debt reduction options will impact their current financial positions.• Consulted with clients on debt relief options to help them pay off their consumer debt.• Helped clients enroll in a debt relief option by assisting with financial analysis, organization of creditors, and various enrollment tasks.• Effectively managed personal lead database to ensure metrics and average monthly goals were exceeded.

• Ensured students had a solid understanding of the time commitment, technology requirement, financial responsibilities, program knowledge, and learning skills required to be a successful learner.• Introduced new students to the online learning platform by personally walking each student through orientation and maintained a strong relationship and connection throughout their degree.• Communicated effectively with new and prospective students through extensive phone and email contact.• Gained extensive knowledge to the changes made to the education system and the Federal Financial Aid program.• Consistently met or exceeded monthly, quarterly and annual goals.• Provided ongoing mentoring to new teammates by help formulate strategies to improve and exceed monthly goals.

• Maintained a stress-free feel in a busy environment (Phoenix Suns and Arizona Diamondbacks accounts)• Managed, scheduled, trained, and organized up to 30 valet attendants.• Excelled at amazing customer service in order to maintain positive ongoing relationships with clients.• Ensured compliance with loss prevention, claim reporting, quality assurance, labor laws, and standard operating procedures.

• Explained educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.• Managed inquiries to achieve prompt contact and performance activity weekly goals were exceeded.• Scheduled and conducted interviews, pursued qualified candidates for enrollment, and determined appropriate candidates for admission based on career goal compatibility.• Accurately forecasted projected weekly/ monthly/ annual data on a periodic basis for Online Admissions Head.• Gained extensive knowledge to the changes made to the education system and the Federal Financial Aid program.• Consistently met or exceeded goals.

• Worked with Principals and Superintendents to schedule seminars at schools to raise awareness of loan forgives and grant programs for teachers and educators at title 1 schools.• Managed outside sales representatives, scheduled meetings, and provided ongoing leads to exceed monthly goals.• Worked with interested teachers to assist them in enrolling in the accurate program in order to achieve their goal or continue their education.• Achieved multiple awards for exceeding goal of 12 monthly enrollments.• Achieved extensive knowledge of Federal Financial Aid System.• Generated 1000+ leads per month.

• Learned to maintain a positive relationship with students by constructive counseling and encouragement.• Excelled at retention rate expectations each month.• Provided prospective students with an exceptional level of one-on-one customer service.• Acted as a personal coach/ advisor, helping students to understand the degree programs, qualifications for admissions, completing the enrollment process and helping to make a smooth transition into a graduate level program, if necessary.• Managed start reports for graduate teams to make sure all new students were ready to start class and had attended new start workshops.

• Was responsible as the day-to-day technical or functional expert in assigned areas while directing the activity of supervisors and staff.• Understood competencies required for successful job performance and used knowledge to coach and develop supervisors and team members as well as identify training needs.• Developed and maintained a plan to ensure unit has appropriate resources to meet business objectives for the department• Developed employees by providing training, mentoring, performance management, and succession planning.• Developed and met budget goals.• Ensured standard suite of products is competitive, strategic, and well defined for amazing presentation.• Lead process improvement initiatives and development of new products and workflows to improve efficiency, effectiveness, and control.