Experienced aviation operations and customer service manager. Proven leader of professional teams in delivering safe, secure and punctual service.In depth knowledge of the aviation industry, with a clear understanding of airport facilities and operations, both above and below the wing. Superior people management skills with the ability to consistently deliver professional and fair application of company guidelines, while tailoring performance management to the individual.Dedicated to effectively providing the highest levels of customer care in stressful and time critical airport service situations.