Joseph Burnside Email & Phone Number

Houston, Tx, Us

Operational Technology Cybersecurity AnalystOT network security design and management, incident response and recovery

• Led cross-functional team of architects and engineers in managing the operation and reliability of company servers, network infrastructure, industrial control systems, operational technology, and security systems to support 250+ users• Architected IT/OT convergence roadmap, developed comprehensive inventory of assets and construct database within asset management system, implemented scalable SCADA platform and integrated into SaaS CMMS, utilized Cisco switches with VLAN mapping for network segmentation, designed OT governance structure in alignment with NIST CSF, and determined KPI metric benchmarks and reporting schedules• Administered SaaS platforms, configured authentication and security and ensured compliance, managed access policies and users, maintained databases and enforced data integrity, maintained policies/procedures, automated routines• Controlled department costs and budget, assigned team schedules, performed assessments, and managed vendors• Aligned organizational security strategy with NIST CSF, implemented SSO authentication, developed comprehensive BCP and DRP for IT and OT infrastructure, established backup and redundancy of critical systems, performed monitoring and logging of devices and conducted regular security audits to mitigate risks

Houston, Texas, United States

• Directed a cross-functional team of 13 engineers, architects and analysts to support the development and maintenance of server and network infrastructure, security systems, and operational technology, ensuring seamless operations and compliance with industry standards• Controlled costs and budget, managed vendor contracts, and assigned schedules for team• Achieved company ISO certification as member of ISO Steering Team, created department roadmap to compliance, performed risk assessment and enhanced security policy, developed and maintained departmental policies and documentation in QMS, and established performance benchmarks for continued process improvements • Spearheaded OT integration initiative, developed security and control standards and ensured compliance of all devices, unified monitoring and control of all components, established proactive management policies to patch security vulnerabilities and reduce performance bottlenecks which resulted in improved reliability and increased uptime 35%• Administered SaaS platforms and ERP, monitored server and network resources, maintained backup and redundancy systems to ensure business continuity, enforced SOP and local network usage policies, conducted security audits, optimized network operation through strategic performance tuning strategies

Houston, Texas, United States

• Monitored and maintained device reliability and information system security for client systems across 32 states using remote monitoring and management software, achieving uninterrupted operations and safeguarding critical data• Led end-to-end development and production of solar-powered network components and security devices with remote access capabilities, driving expansion of company services into new industry sectors and facilitating remote management of 750+ new and existing customers, significantly increasing company buyout offer• Managed quality control initiatives for customer sites including installations, modifications, and site surveys resulting in a 99% customer retention rate and generating 30-40+ customer referrals annually

Waller, Texas, United States

• Led remote and on-site management of customer IT infrastructure and end-user systems as a managed service provider, guaranteeing seamless operations and surpassing SLA targets by 14%• Architected and deployed server systems and network infrastructure for 200+ government and commercial clients, driving contract growth to $600K annually through client referrals and unparalleled service quality• Performed network and system administration of client sites (server administration, user and group policies and management, security policies, configuration management, database administration, data backup and recovery, website management, firewall and IDS/IPS administration, resource monitoring), leading to 80% repeat client business

• Managed government server and network infrastructure across a 518 square mile WAN, ensuring high reliability of all information systems, enhancing and administering network security protocols, increasing network stability, and reducing technology failures through active network management, proactive maintenance, and strategic upgrades• Designed and implemented comprehensive business continuity and disaster recovery plan after performing business impact analysis and risk assessment, utilized findings to identify recovery objectives and vulnerabilities, developed a risk management plan and disaster recovery playbook, resulting in increased system resilience and reduced downtime• Configured and maintained critical Windows Server services (Active Directory, DNS, DHCP, IIS, TCP/IP, NPS, QoS, Group Policies, Microsoft Exchange services) ensuring seamless operation and network security for 400+ users• Negotiated strategic contracts with key vendors including AT&T, Dell, and various software providers, resulting in significant cost reductions and generating annual savings

Associate Of Science - As, Cybersecurity And Networking, 3.71

Undergraduate Technical, Cybersecurity, 4.0

Activities and Societies: NSLS | National Society of Leadership and Success Dean's List

Undergraduate Technical, Information Technology, 4.0

Activities and Societies: NSLS | National Society of Leadership and Success Dean's List

Education record