Joseph C. Email & Phone Number

Mission, Kansas, United States

Configure, install, and maintain local area network hardware, software, and data communications equipment such as firewalls, routers, managed switches, host and virtual servers, personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, etc.Implement disaster recovery procedures.Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various… Show more Configure, install, and maintain local area network hardware, software, and data communications equipment such as firewalls, routers, managed switches, host and virtual servers, personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, etc.Implement disaster recovery procedures.Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.Establish and maintain network user environment, directories, and security.Advise users on software and equipment usage.Consult with client and peers at IDEOLITY to develop system solutions consistent with organizational objectives.Communicate with peers at IDEOLITY to report and resolve software, hardware, and operations problems.Research and evaluates new technologies that may emerge.Perform other duties as assigned. Show less

Kansas City Metropolitan Area

Escalation point for technicians on help desk.Tier 1 and Tier 2 support Assist with Tier 3 supportMake sure client documentation is clear, concise, and up to dateTake initiative to learn new technologiesResearch topics for client needs

Kansas City Metropolitan Area

Escalation point for other help desk techniciansProvide Tier 1 and Tier 2 supportAssist in IT projects when neededFirewall configurationNetwork hardware troubleshooting

United States

Tier 1 support for clients calling inAnswering phone calls and documenting client issueKnowledge of Connectwise Automate and ScreenconnectTroubleshooting windows operating systemTroubleshooting MacOS Troubleshooot computer hardware issues and provide solutionsStay up to date on current trends in technology

Kansas City Metropolitan Area

Worked with guests to determine what product they were wantingFollow GUEST protocol when interacting with customersClean and face products in tech section of storeStay up to date on latest tech products and releases

Overland Park, Kansas

Manage and distribute tickets submitted to help desk ticket systemSupport IT Director Troubleshoot and repair technical and network issuesData entry into ROCK CMS Create reports from data collectedActive Directory administrationOffice 365 administrationGoogle G-suite administrationContinuing education to stay up-to-date on current technologiesTroubleshoot and repair Windows laptops and MacBooks

Overland Park, Kansas, United States

*Seasonal Job during Holiday seasonJob Duties:FulfillmentStockingUnloading of truckLoading items into customer vehiclesChanged price labelFaced productsRelabeled incorrect labelsMade store presentable and invitingHandled customer questions when asked

Springfield, Missouri

Tested various components of security system.Monitored network traffic for testing purposesAnswered questions about productResearch competitors equipment for comparison to our product.Create scenarios in which security equipment would be implemented.

Overland Park, Kansas

Help Desk duties.Answer hardware related questionsFix or rebuild PCsTroubleshootingConnect devices to domain

Independence, Mo

Make weekly sales quotaHandle money and cash registers and store money in safeHave knowledge of pools and spas and respective chemicalsAnswer customer questions and concernsTrain new sales associatesOpen and close store

Independence,Mo

Make weekly sales quotaHandle money and cash registersHave knowledge of pools and spas and respective chemicalsAnswer customer questions and concerns

Officiated intramural basketball gamesMade foul calls with best judgementKept players and crowd under control

Independence, Mo

Count and handle money. Assist customer in finding a needed product. Clean and keep store orderly.

Blue Springs, Mo

Packing a customer's belongings and loading a moving truck. Unloading moving truck and placing customer's belongings to their liking.